> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.emma-app.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Bank account transaction data not refreshing or syncing

If your account is still not refreshing after you've followed [these steps](https://help.emma-app.com/en/article/refresh-my-account-gt47uh/), you can get to the bottom of the issue by following the steps below 🔨

### UK 🇬🇧

First, check your **Feed** tab for any error messages, since they may offer helpful tips. 

If you're not seeing any error messages at all, try the following steps:

1. On your Feed tab, tap your profile in the top left, then select **Account**
2. Under **Bank Logins**, find the bank that is not updating and select **Renew Access**
3. You'll be redirected to your bank app to renew the 90-day access to your bank data
4. If the issue is not resolved, or you do not see the **Renew Access**, reach out to us via chat 

You can reach out to us by going back to Emma's **Feed** tab (home page) > selecting your Profile Picture in the **Help** > selecting **Chat with a human**. 

**Note**: When you're redirected to your bank, make sure you select all the accounts you want to see in Emma, not just the ones that aren't syncing.

### USA & Canada 🇺🇸🇨🇦

First, check your **Feed** tab for any error messages. 

If you are not seeing any error messages, reach out to us via chat by going to the **Feed** tab > selecting your Profile Picture > selecting **Help** > selecting **Chat with a human**.