In order to connect to AMEX, you will need to provide the following:

User ID ✅
Password ✅

What's my user id?

Your User ID was set up when you registered for online banking. You normally use this to sign in to your online banking services. Usually, this is emailed to you when you sign up so check your inbox if you have can't remember it.

What's my password?

The same as your User ID, your password was also set up when you registered for online banking. You use this to sign in to your online banking services. Usually, this is emailed to you when you sign up so check your inbox if you have can't remember it.

What do I do if I still can't login?

If the form gives you wrong credentials, check all of the points above and try to login via the official Amex website. If it works there, it should do on Emma too, but if it doesn't work you may need to reset your login details.

If you have tried the above and are still unable to connect your Amex, feel free to reach out to us via support and we will help you out. 😊

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