The authentication flow supported with Barclays uses the following credentials:

Last name
Membership number
Passcode
Memorable word

If you are trying to use Pinsentry, we don't support this, not even to generate the Passcode. You need to set Passcode and Memorable word via online banking and use these credentials.

Where do I retrieve my membership number?

You will have received this number in the post when you first signed up to Online Banking. If you don't remember this, you can easily retrieve it from here: https://bank.barclays.co.uk/olb/authlogin/loginAppContainer.do#/forgotMembership.

Where can I set Passcode and Memorable word?

These can be set online on the Barclays website. There is a section in Personal details called "Change passcode and memorable word" that lets you do it.



After you have set them, make sure to test them via the Barclays website first.

What do I do if I still can't login?

If the form gives you wrong credentials, check all the points above and try to login via the Barclays website. If it works there, it will do on Emma.

If you still can't do any of the above, reach out to support, we can help.
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