> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.emma-app.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I can't connect my bank

If you’re having trouble connecting your bank in the app, first check that your online banking is working correctly.

Try logging in through your bank’s website (not the mobile app). If you can log in successfully there, return to Emma and try connecting again.

Avoid making multiple attempts in a row, as this may cause your bank to temporarily block access.

If it still doesn’t work after two attempts, please wait a short while before trying again.