> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.emma-app.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I don't recognise a transaction in my account

###### If you see a transaction that you don't recognise, here's what to do:

1. **Check the merchant name** - Sometimes transactions appear under different names than you'd expect. For example, a purchase from a local shop might show up under their parent company's name.
2. **Check with any joint account holders or authorised users** - If you share your account with someone, they may have made the purchase.
3. **Review recent subscriptions** - Subscription services often have different billing names than their brand names.
4. **Wait 24-48 hours** - Pending transactions sometimes show incomplete information that updates once they settle.

If you still don't recognise the transaction after checking these, **contact your bank immediately**. They can investigate potentially fraudulent transactions and take appropriate action to protect your account.


### Important

|| Emma displays transaction data directly from your bank. We don't process payments or have the ability to investigate or reverse transactions🐻