> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.emma-app.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I don't recognise a transaction

If you see a transaction in your Emma app that you don't recognise, it's important to remember that Emma aggregates your transactions directly from your linked bank accounts. Emma doesn't create transactions itself; we only display information provided by your bank.

If you're unsure about a transaction:

* Check the original bank account directly through your online banking or banking app.
    
* Contact your bank directly if you suspect unauthorized activity or fraudulent charges.

Emma provides a unified view of your finances, but for transaction disputes or detailed inquiries about individual transactions, your bank or card provider is the best point of contact.