> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.emma-app.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What is priority support?

Priority Support means your messages are moved to the front of our support queue during working hours, Monday to Friday, 9:30am to 6:30pm GMT.

Ultimate subscribers are prioritised first, followed by Pro, then Plus plan subscribers. This means a faster reply once you're connected to a team member, though not necessarily an instant one — you may still need to wait for a team member to become available.

All Emma users can contact support regardless of their plan. Priority Support simply means subscribers receive a faster response.