> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.emma-app.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why does my business account show 'Upgrade'?

| Business Account connection is available on [__Emma Ultimate__ ](https://help.emma-app.com/en/article/what-is-emma-ultimate-mob29/)🐻

If you're seeing an 'Upgrade' prompt on your custom categories, this is likely because you've downgraded your plan intentionally or unintentionally. 
Connecting business accounts is only available on [Emma Ultimate](https://help.emma-app.com/en/article/what-is-emma-ultimate-mob29/).

To regain access, you'll just need to upgrade back to Ultimate.