This issue only applies to Android users. If you're a iPhone user and you're experiencing this issue, reach out to us via the chat function ('More' tab > 'Support')

This issue most commonly affects users who are trying to connect their Amex accounts using the Chrome browser. If nothing happens after you login on the Amex website, try opening the Amex website using a different browser. If you're automatically directed to Chrome, follow these steps to choose a different default browser:

Open your phones Settings
Select Apps & notifications
Select Default apps
Select Browser app
Select a browser that's not Chrome as your default browser

If you're still having trouble, reach out to us via chat. We'd be happy to help πŸ˜‰
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