> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.emma-app.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why has my autosave failed?

| Emma Pots are only available to UK-based customers.

Autosaves are calculated each Sunday and are requested from your nominated bank account on Monday.

Your autosave might not be collected if your predicted account balance was below our minimum threshold for collection. 

Your autosave can also fail if your bank declines the payment, for example, if it takes you into your overdraft or over your arranged overdraft limit. 

The information on your autosave is on the Save tab in the Emma app

1. Open the Emma App
2. Navigate to the **Save** tab
3. Tap **Autosave** - you'll see the current status at the top
4. Tap **See all** to the right of **Activity**
5. Here, you can view the current and past autosaves, and which ones have failed or been skipped