> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# Why is my deposit getting rejected?

| Emma Pots are only available to UK-based customers.

If your deposits are getting rejected, it's usually because our payment provider can't match the name on your bank account to the name registered on your Emma account.

This issue commonly occurs with:

* Joint accounts
    
* Business accounts
    
* Some personal accounts

To resolve this issue, we recommend trying to make the deposit from a different personal account that clearly matches your name registered with Emma.

| Please do not try again from the same account. If we’ve already rejected the payment and let you know, it won’t go through if you attempt it again.

If you continue experiencing problems after trying a different account, please contact our support team directly, and we'll be happy to help further.