Emma App
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Bank Accounts
Add, hide, rename, change type, all the good stuff.
What providers does Emma App support in the UK? 🇬🇧
Emma currently supports the following financial institutions in the UK: Banks NatWest Halifax Lloyds Nationwide Barclays HSBC First Direct Santander TSB RBS Chip the Co-operative Bank Starling Bank Monzo Metro Bank Bank of Scotland Tesco Virgin Money M&S Ulster Dankse Cards American Express Barclaycard Capital One (not anymore) MBNA Pensions PensionBee Investments WealthSimple Crypto Exchanges Coinbase Bit
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How do I add a bank account? 🇬🇧
In order to use Emma, you will need to link a bank account first. 😊 The app will ask you to choose a bank during the onboarding process when you first signup. After you have successfully signed up, you will be able to add as many banks as you want. Adding multiple banks In order to add more banks, just head over to 'Accounts' and click on the 'Add an account' button at the bottom of the accounts list.  ✅ What's my Password? This is normally the final field for the ‘Without Secure Key' route on online banking. It's typically 8 - 30 characters long and contains letters and numbers. What do I do if I still can't login? If the form gives you wrong credentials, check all of the points above and try to login via the official HSBC website. If it works
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How do I delete a bank account?
In order to unlink a bank, please follow these steps: Click on 'More' in the bottom right corner Click on 'Settings' in the top right corner Go to Bank Logins Swipe right to delete the bank you want to remove. This will delete all the data we have relative to that bank so we won't be able to update it anymore. If you are having problems unlinking a b
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Why is my account not updating or missing information?
There are many reasons why your account might not be updating. The first thing we recommend you check is the feed. You will see this located at the bottom left-hand corner of the page. If you don't see an error message, just pull down to refresh and this will help Emma retrieve and update your data. Updates tend to take a while, but after this is completed you should see your balances and transactions up to date. Don't forget, we update your accounts 3-4 times a day in the background, so f
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How can I connect my Nationwide account? 💳
In order to connect to Nationwide, you will need to provide the following: Customer number ✅ Memorable data ✅ Passnumber ✅ What's my customer number? Your customer number was set up when you registered for online banking services. You normally use this number to login to your online banking. Usually these details are emailed to you when you sign up so check your inbox. What's my memorable data? Your memorable data is any of the three answers you set for online login. These
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What do I do if my bank is not supported?
In order to use Emma, you will need to connect a current, savings or credit card account first. Unfortunately, if your bank is not supported by Emma, you will not be able to use the app. If you would like to know the banks we currently support, please visit: What providers does Emma App support? If your bank is not listed above, please visit our community forum and
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I can't connect my bank, what do I do?
If you are trying to connect to your Barclays, HSBC or Nationwide account please check the articles below first. How do I connect my Barclays account to Emma? How do I connect my HSBC account? How do I connect my Nationwide account What about other banks? If you are having is
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How to change your overdraft limit
If you would like to change your overdraft limit, please follow the instructions below: Click on 'Accounts' Click the account you would like to change Select the three dots in the top right-hand corner of your account Click on "Overdraft" Edit your overdraft limit Click save If you are having problems changing your overdraft limit, feel free to cont
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How do I force a sync? (🇬🇧 only)
If you would like to sync your account, all you need to do is pull the page down to refresh the feed. You can also do this on the account page. 😊 If you are having problems refreshing your feed, feel free to contact us via our live chat and a member of the team will be happy to help you out! 🐻 US customers Our provider already refreshes your account 4 times a day and doesn't provide the functionality to force one; so you should be good to go.
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Can I create manual accounts?
Yes, you can create manual accounts using Emma! This feature is available in Emma Pro. This feature allows you to create an account and you can manually update the balance. A good example of this is if you have an account that is not currently integrated with Emma or you carry cash. If you have any feedback in regards to this feature, we would love to hear from you via our Community Forum. Come
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How do I change my account type?
If you would like to change your account type, please follow the instructions below: Click on 'Accounts' Click the account you would like to change Select the three dots in the top right-hand corner of your account Click on "Change Type" Select either 'current or savings Your account will now be moved into the correct category If you are having prob
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How do I hide an account?
If you would like to hide an account in Emma, all you need to do is: Click 'Accounts' Click on the account you would like to hide Select the three dots in the top right-hand corner of your account Click 'Hide'. The account will be hidden and won't show in any analytics. If you are having problems hiding you account, feel free to contact us via our l
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Do you have any plans to support bank or provider X?
Please see the list of providers Emma currently supports below: What providers does Emma App support?. We are always in talks with financial services so that we can increase Emma's offering, however, this is an ongoing process. If your bank is not listed above, please visit our community forum and leave a comment to request an integration. Alternatively, for live
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How do I rename an account?
If you would like to rename an account, please follow the instructions below: Click on 'Accounts' Click the account you would like to rename Select the three dots in the top right-hand corner of your account Click 'Rename' Type in the new name Click 'Save' If you are having problems renaming your account, feel free to contact us via our live chat an
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How can I connect my Amex? 💳
In order to connect to AMEX, you will need to provide the following: User ID ✅ Password ✅ What's my user id? Your User ID was set up when you registered for online banking. You normally use this to sign in to your online banking services. Usually, this is emailed to you when you sign up so check your inbox if you have can't remember it. What's my password? The same as your User ID, your password was also set up when you registered for online banking. You use this to sign in to y
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Why is my mortgage not showing?
Hey there! Unfortunately, Emma doesn't support loans and mortgages at the moment. Did you know you can join our community and meet other Emma users, give product feedback and make feature suggestions? Come say hi! We look forward to meeting you 🐻 https://community.emma-app.com
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Why is my loan not showing?
Hey there! Unfortunately, Emma doesn't support loans and mortgages at the moment. Did you know you can join our community and meet other Emma users, give product feedback and make feature suggestions? Come say hi! We look forward to meeting you 🐻 https://community.emma-app.com
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Does Emma support business accounts?
Hey there! Unfortunately, Emma does not support business accounts at the moment. However, did you know you can join our community and meet other Emma users, give product feedback and make feature suggestions? Come say hi! We look forward to meeting you 🐻 https://community.emma-app.com
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Why can't I add my RBS or Natwest savings account?
RBS and Natwest don't currently offer savings account through their Open Banking integration. Because of this, you won't see the option to add your savings account when you link your accounts from either bank. You can read more about this issue over at the Emma Community here
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Why can't I add my HSBC credit or savings account?
Only current accounts are available through HSBC Open Banking at the moment. HSBC is working on getting credit and savings accounts added to Open Banking. Read more about HSBC Open Banking over at the Emma Community here
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What should I do if Emma doesn't have an integration with my bank?
We're always looking for new integrations to add to Emma! We prioritise adding integrations to Emma which are requested the most. To suggest an integration, head over to the Emma Community below For the UK - https://community.emma-app.com/t/most-wanted-integrations/22 For Canada - https://community.emma-app.com/t/most-wanted-integrations/429 For the US - https://community.emma-app.com/t/most-wanted-integrations/430
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