Emma App

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• What providers does Emma App support in the UK? 🇬🇧

  Emma currently supports the following financial institutions in the UK: Banks NatWest Halifax Lloyds Nationwide Barclays HSBC First Direct Santander TSB RBS Chip Starling Bank Monzo Bank of Scotland Tesco TransferWise Virgin Money M&S Ulster Dankse Cards American Express Barclaycard MBNA Pensions PensionBee Investments WealthSimple Nutmeg Crypto Exchanges Coinbase Bitstamp Kraken Binance Bitfinex BitVery popular

• How do I add a bank account? 🇬🇧

  In order to use Emma, you will need to link a bank account first 😊 The app will ask you to choose a bank during the onboarding process when you first signup. After you have successfully signed up, you will be able to add as many banks as you want. Adding multiple banks In order to add more banks, just head over to 'Accounts' and click on the 'Add an account' button at the bottom of the accounts list. ![](https://storage.crisp.chat/users/helpdesk/website/a11d08d8-776b-4622-a7e6-Very popular

• How do I delete a bank account?

  If you'd like to unlink your bank account from Emma, follow these steps: Click on 'More' in the bottom right corner Click on the settings icon in the top right corner Select 'Bank Logins' Select 'Delete'.Very popular

• Why is my account not updating or missing information?

  There are many reasons why your account might not be updating. The first thing we recommend you check is your 'Feed' tab. You will see this located at the bottom left-hand corner of the page. If you don't see an error message, just pull down to refresh and this will help Emma retrieve and update your data. Updates tend to take a while, but after this is completed you should see your balances and transactions up to date. If you have tried the above and are still having problems with your accVery popular

• What do I do if my bank is not supported?

  In order to use Emma, you will need to connect a current, savings or credit card account first. Unfortunately, if your bank is not supported by Emma, you will not be able to use the app 😭 If you would like to know the banks we currently support, please visit: What providers does Emma App support? If your bank is not listed above, please visit our community forum andPopular

• I can't connect my bank, what do I do?

  If you are having issues connecting to your bank, the best way to check if everything is working correctly is to try to login via your online banking (via your bank's website, not the mobile app). After you have logged in to your online banking successfully, try again to login to Emma. Do not make multiple attempts in a row, otherwise, your bank might block the account temporarily. If you see that after two attempts, nothing works, check your online banking first. I can login to my onlinPopular

• Can I create manual accounts?

  Yes, you can create manual accounts using Emma! This feature is available in Emma Pro. This feature allows you to create an account and you can manually update the balance. A good example of this is if you have an account that is not currently integrated with Emma or you carry cash. If you have any feedback in regards to this feature, we would love to hear from you via our Community Forum. ComeSome readers

• How do I force a sync? 🇬🇧🇨🇦🇺🇸

  If you would like to sync your account, all you need to do is pull the page down to refresh the feed. You can also do this on the 'Accounts' tab by selecting the refresh button in the top right-hand corner 😊 If you are having problems refreshing your feed, feel free to contact us via our live chat and a member of the team will be happy to help you out! 🐻Some readers

• How to change your overdraft limit

  If you would like to change your overdraft limit, please follow the instructions below: Click on 'Accounts' Click the account you would like to change Select the three dots in the top right-hand corner of your account Click on "Overdraft" Edit your overdraft limit Click save If you are having problems changing your overdraft limit, feel free to contFew readers

• How do I change my account type?

  If you would like to change your account type, please follow the instructions below: Click on 'Accounts' Click the account you would like to change Select the three dots in the top right-hand corner of your account Click on "Change Type" Select either 'current' or 'savings' Your account will now be moved into the correct category If you are having pFew readers

• Do you have any plans to support bank or provider X?

  Please see the list of providers Emma currently supports below: What providers does Emma App support?. We are always in talks with financial services so that we can increase Emma's offering, however, this is an ongoing process. If your bank is not listed above, please visit our community forum and leave a comment to request an integration. Alternatively, for liveFew readers

• Why can't I add my RBS or NatWest savings account?

  RBS and NatWest don't currently offer savings account through their Open Banking integration. Because of this, you won't see the option to add your savings account when you link your accounts from either bank 😢 You can read more about this issue over at the Emma Community hereFew readers

• Why is my mortgage not showing?

  Hey there! Unfortunately, Emma doesn't support loans and mortgages at the moment. The goods news is you can create a manual account for your loan or mortgage in Emma Pro! 🎉 Did you know you can join our community and meet other Emma users, give product feedback and make feature suggestions? Come say hi! We look forward to meeting you 🐻 https://community.emma-app.comFew readers

• How do I hide an account?

  If you have an account in Emma that you don't want to be included in your analytics, mark it as hidden. While it'll remain connected, all transactions on this account will be hidden. To hide an account in Emma, follow the steps below or watch the video 👇👇👇 Click the 'Accounts' tab Click on the account you would like to hide Select the three dots in the top right-hand corner of your account Click 'Hide'. The account will be hiddenFew readers

• How do I rename an account?

  If you would like to rename an account, please follow the instructions below: Click on 'Accounts' Click the account you would like to rename Select the three dots in the top right-hand corner of your account Click 'Rename' Type in the new name Click 'Save' If you are having problems renaming your account, feel free to contact us via our live chat andFew readers

• Why is my loan not showing?

  Hey there! Unfortunately, Emma doesn't support loans and mortgages at the moment. The goods news is you can create a manual account for your loan or mortgage in Emma Pro! 🎉 Did you know you can join our community and meet other Emma users, give product feedback and make feature suggestions? Come say hi! We look forward to meeting you 🐻 https://community.emma-app.comFew readers

• Why can't I add my Nationwide savings accounts?

  Nationwide have decided not to provided access to savings accounts through their Open Banking API 😥 If you would like to add your savings account to Emma, reach out to Nationwide and ask they provide access to your savings account through their Open Banking API. After all, it's your data! Nationwide Twitter Nationwide FacebookFew readers

• Why am I seeing OBA28 or OBA19 when connecting to Barclays?

  Seeing OBA28 or OBA19 when trying to connect your Barclays accounts? This error can be appearing for the following reasons You've recently registered for Barclays online banking You've opened a new account You've changed your log in details You've set up the Barclays app on a new phone You've re-downloaded the Barclays app If you see this error, you'll need to wait at least 5 days before you'll be able to add your Barclays accounts to EmmaFew readers

• Does Emma support business accounts?

  Hey there! Unfortunately, Emma does not support most business accounts at the moment. However, did you know you can join our community and meet other Emma users, give product feedback and make feature suggestions? Come say hi! We look forward to meeting you 🐻 https://community.emma-app.comFew readers

• What should I do if Emma doesn't have an integration with my bank?

  We're always looking for new integrations to add to Emma! We prioritise adding integrations to Emma which are requested the most. To suggest an integration, head over to the Emma Community below For the UK - https://community.emma-app.com/t/most-wanted-integrations/22 For Canada - https://community.emma-app.com/t/most-wanted-integrations/429 For the US - https://community.emma-app.com/t/most-wanted-integrations/430Few readers

• Why is my account balance in Emma different to my banks website/app?

  Hey there 👋 Is your account balance not looking right? Follow the steps below to solve it 👇 1. Manually sync your accounts If you think your account balances in Emma don't look right, first manually sync all your accounts. Do this by selecting the refresh icon in the top right-hand corner of your 'Accounts' tab 🔄 2. Check your accounts are still syncing If you try manually syncing your accounts but they aren't syncing, there may be something wrong with the connection to your bank.Few readers

• How do I connect my Barclays joint account? 🇬🇧

  Want to add your Barclays joint account? Follow the steps below to find out how To start adding your Barclays accounts to Emma, go to the 'Accounts' tab -> 'Add an account' -> 'Barclays' If you have the Barclays app, you'll be redirected to it. If you don't, you'll be directed to a login page. You'll be given a list of your accounts that you can add to Emma Select your joint account and you should receive the following error ![](https://storage.crisp.chat/users/helpdesk/website/Few readers

• Why can't I log into my TD account? 🇨🇦

  If you're trying to connect to your Canadian TD account but you find your username and password not working, make sure you're connecting to TD Canada Trust rather than TD Bank - TD Bank is the US version 🇺🇸 If you're still having trouble connecting to your TD account and you're connecting to TD Canada Trust, reach out to us by chat - we'd be happy to give you a hand 😉Few readers

• What can't I add my Lloyds savings account?

  Lloyds have decided not to provided access to regular saver accounts or ISA's through their Open Banking API 😥 If you would like to add your savings account to Emma, reach out to Lloyds and ask they provide access to your savings account through their Open Banking API. After all, it's your data! Lloyds Twitter Lloyds FacebookFew readers

• Why does nothing happen when I try to add my American Express accounts? 🇬🇧

  This issue only applies to Android users. If you're a iPhone user and you're experiencing this issue, reach out to us via the chat function ('More' tab > 'Support') This issue most commonly affects users who are trying to connect their Amex accounts using the Chrome browser. If nothing happens after you login on the Amex website, try opening the Amex website using a different browser. If you're automatically directed to Chrome, follow these steps to choose a different default browser:Few readers

• Why can't I add my Virgin Money Double Take savings account?

  The Virgin Money Open Banking API (the system we use to connect to your Virgin accounts) doesn't support Double Take savings accounts currently. This will be why you're not able to add these to Emma 😭 If you have Emma Pro, use the 'manual account' feature to track your Virgin Money Double Take savings accounts. If you don't, reach out to Virgin Money and ask they support these accounts! 💰Few readers

• Why can't I add my ISA account? 🇬🇧

  Not seeing your ISA as an option to add to Emma? Unfortunately, the Open Banking system doesn't support ISA's which is why you're not able to add these accounts to Emma 😥 If you have Emma Pro, use the manual account feature to manually track these accounts in Emma.Few readers