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Add, hide, rename, change type - all the good stuff.
How do I force a sync? 🇬🇧🇨🇦🇺🇸
Learn more about how to refresh your accounts
Why is my account not updating or missing information?
There are many reasons why your account might not be updating. The first thing we recommend you check is your 'Feed' tab. You will see this located at the bottom left-hand corner of the page. If you don't see an error message, just pull down to refresh and this will help Emma retrieve and update your data. Updates tend to take a while, but after this is completed you should see your balances and transactions up to date. If you're in the UK, try the following steps Go to the More ta
How do I delete a bank account?
If you'd like to delete your bank account from Emma, follow these steps: Click on More in the bottom right corner Click on the settings icon in the top right corner Select Bank Logins Select Delete
How do I change my account type?
If you would like to change your account type, please follow the instructions below: Click on 'Accounts' Click the account you would like to change Select the three dots in the top right-hand corner of your account Click on "Change Type" Select either 'current' or 'savings' Your account will now be moved into the correct category If you are hav
How do I rename an account?
If you would like to rename an account, please follow the instructions below: Click on 'Accounts' Click the account you would like to rename Select the three dots in the top right-hand corner of your account Click 'Rename' Type in the new name Click 'Save' If you are having problems renaming your account, feel free to contact us via our live chat and a member of the team wil
Tracking your overdraft
Wanting to track your overdrafts in Emma? The overdraft button lets you track in Emma the overdraft you've set up with your bank for a specific account. Once you've set your overdraft, if you go into it, Emma can then alert you so you can then take action If you would like to change your overdraft limit, please follow the instructions below: Click on the 'Accounts' tab Click the account you would like to change Select the three dots in the top right-hand corner of your accou
Hide/unhide an account
If you have an account in Emma that you don't want to be included in your analytics, mark it as hidden. While it'll remain connected, all transactions on this account will be hidden. Hide an account Select the 'Accounts' tab Click on the account you would like to hide Select the three dots in the top right-hand corner of your account Click 'Hide'. The account will be hidden and won't show in any analytics. Unhide an account Click 'Accounts' Scroll to the bo
My account balance is wrong
Your account balance not looking right? Follow the steps below to solve it 👇 1. Manually sync your accounts If you think your account balances in Emma don't look right, first manually sync all your accounts. Do this by selecting the refresh icon in the top right-hand corner of your Accounts tab 🔄 2. Check your accounts are still syncing If you try manually syncing your accounts but they aren't syncing, there may be something wrong with the connection to your bank. If Emma isn'