Emma App
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Bank Accounts
Add, hide, rename, change type, all the good stuff.
What providers does Emma App support?
Emma currently supports the following financial institutions: Banks NatWest Halifax Lloyds Nationwide Barclays HSBC First Direct Santander TSB RBS Chip the Co-operative Bank Starling Bank Monzo Metro Bank Bank of Scotland Tesco Virgin Money Cards American Express Barclaycard Capital One MBNA Pensions PensionBee Investments WealthSimple Crypto Exchanges Coinbase Bitstamp Kraken Binance Bitfinex Bittrex
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How do I add a bank?
Emma can't be used without linking a bank first. The app will ask you to choose a bank during the on boarding process when you first signup. After you successfully signed up, you will be able to add as many banks as you want. Adding multiple banks In order to add more banks, just head over to Accounts and click on 'Add an account' button at the bottom of the accounts list.  Where do I retrieve my membership number? You will have received this number in the post when you first signed up to Online Banking. If you don't remember thi
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How to unlink a bank
In order to unlink a bank, follow these steps: Click on Settings Click on Account Go to Bank Logins Swipe to delete on the bank you want to remove. Bear in mind, this will delete all the data we have relative to that bank. We won't be able to update it anymore.
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How do I connect my HSBC account?
In order to connect to HSBC, you need to provide: Username Memorable Answer Password (Without Secure Key) What's my Password? This is normally the final field for the ‘Without Secure Key' route on online banking. It's typically 8 - 30 characters long, containing letters and numbers. What do I do if I still can't login? If the form gives you wrong credentials, check all the points above and try to login via the HSBC website. If it works there, it will do on Emma. If you
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Why is my account not updating or missing information?
There are many reasons why you are account might not be updating. The first thing to check is the Feed. If you don't see any error message, just pull to refresh it to make sure Emma can retrieve your data. Updates take a while, but after it is completed you should see the balances and transactions up to date. Bear in mind, we update your accounts 3-4 times a day in the background, so forcing update is not necessary.
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What do I do if my bank is not supported?
At this point, Emma works only by connecting a current, savings or credit card account first. If your bank is not supported, you can't connect it. If you are interested in knowing the banks we support, please visit: What providers does Emma App support?
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How to change your overdraft limit
Click on the account in Accounts Select the three dots top right corner of the Account view. Click on Overdraft. Edit your overdraft limit. Click on save.
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How to change account type
Click on Accounts. Select the three dots on top of your account card. Click on "Type". Either select current or savings. You are account will be moved in the right category.
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How can I connect my Nationwide account?
In order to connect to Nationwide, you need to provide: Customer number Memorable data Passnumber What's my customer number? Your customer number was set up when you registered for online banking services. You use this number to log on to online banking. Usually these details are emailed to you when you sign up so check your inbox. What's my memorable data? Any of the three answers you set for online login. These can contain letters and numbers. What's my passnumber?
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I can't connect my bank, what do I do?
If you are trying to connect Barclays or HSBC, check their related articles first. How can I connect my Barclays account to Emma? How do I connect my HSBC account? What about other banks? If you are having issues with a different bank, the best way to check if everything is working correctly is to try to login via online banking (on your bank's website, not the m
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How to hide an account
Click on an account in Accounts. Select the three dots on top of your Account view. Click on hide. The account will be hidden and won't show in any analytics.
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How do I force a sync?
This is really simple, pull to refresh the Feed. :) You can also do the same on the list of accounts.
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Do you have any plans to support bank or provider X?
See the list of supported providers: What providers does Emma App support?. We are in talks with every main financial service in the industry, if they are not in Emma, it's because they don't want to be. The best way is to reach out to them, instead of us. We have no control over this, if they don't want to join the party. :)
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How to rename an account
Click on one account in Accounts. Select the three dots on top of your account view. Click on rename. Type in the new name. Click on save.
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Can I create manual accounts?
This feature is available in Emma Pro.
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How can I connect my Amex?
In order to connect to AMEX, you need to provide: User ID Password What's my user id? Your User ID was set up when you registered for online banking. You use this to sign in to your online banking services. Usually it is emailed to you when you sign up so check your inbox. What's my password? Your password was set up when you registered for online banking. You use this to sign in to your online banking services. Usually it is emailed to you when you sign up so check your inbox.
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Why is my mortgage not showing?
Emma doesn't support loans and mortgages at this point.
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Why is my loan not showing?
Emma doesn't support loans and mortgages at this point.
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Does Emma support business accounts?
No, it doesn't.
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