Emma App
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Bank Accounts
Add, hide, rename, change type, all the good stuff.
What providers does Emma App support in the UK? 🇬🇧
Emma currently supports the following financial institutions in the UK: Banks NatWest Halifax Lloyds Nationwide Barclays HSBC First Direct Santander TSB RBS Chip The Co-operative Bank Starling Bank Monzo Metro Bank Bank of Scotland Tesco Virgin Money M&S Ulster Dankse Cards American Express Barclaycard MBNA Pensions PensionBee Investments WealthSimple Crypto Exchanges Coinbase Bitstamp Kraken Binance B
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How do I add a bank account? 🇬🇧
In order to use Emma, you will need to link a bank account first 😊 The app will ask you to choose a bank during the onboarding process when you first signup. After you have successfully signed up, you will be able to add as many banks as you want. Adding multiple banks In order to add more banks, just head over to 'Accounts' and click on the 'Add an account' button at the bottom of the accounts list. . After you have logged in to your online banking successfully, try again to login to Emma. Do not make multiple attempts in a row, otherwise, your bank might block the account temporarily. If you see that after two attempts, nothing works, check your online banking first. I can login to my onlin
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How do I force a sync? 🇬🇧🇨🇦🇺🇸
If you would like to sync your account, all you need to do is pull the page down to refresh the feed. You can also do this on the 'Accounts' tab by selecting the refresh button in the top right-hand corner 😊 If you are having problems refreshing your feed, feel free to contact us via our live chat and a member of the team will be happy to help you out! 🐻
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Can I create manual accounts?
Yes, you can create manual accounts using Emma! This feature is available in Emma Pro. This feature allows you to create an account and you can manually update the balance. A good example of this is if you have an account that is not currently integrated with Emma or you carry cash. If you have any feedback in regards to this feature, we would love to hear from you via our Community Forum. Come
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How to change your overdraft limit
If you would like to change your overdraft limit, please follow the instructions below: Click on 'Accounts' Click the account you would like to change Select the three dots in the top right-hand corner of your account Click on "Overdraft" Edit your overdraft limit Click save If you are having problems changing your overdraft limit, feel free to cont
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How do I change my account type?
If you would like to change your account type, please follow the instructions below: Click on 'Accounts' Click the account you would like to change Select the three dots in the top right-hand corner of your account Click on "Change Type" Select either 'current' or 'savings' Your account will now be moved into the correct category If you are having p
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Do you have any plans to support bank or provider X?
Please see the list of providers Emma currently supports below: What providers does Emma App support?. We are always in talks with financial services so that we can increase Emma's offering, however, this is an ongoing process. If your bank is not listed above, please visit our community forum and leave a comment to request an integration. Alternatively, for live
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How do I hide an account?
To hide an account in Emma, follow the steps below or watch the video 👇👇👇 Click the 'Accounts' tab Click on the account you would like to hide Select the three dots in the top right-hand corner of your account Click 'Hide'. The account will be hidden and won't show in any analytics. If you are havin
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How can I connect my Amex? 💳
In order to connect to AMEX, you will need to provide the following: User ID ✅ Password ✅ What's my User ID? Your User ID was set up when you registered for online banking. You normally use this to sign in to your online banking services. Usually, this is emailed to you when you sign up so check your inbox if you have can't remember it. What's my password? The same as your User ID, your password was also set up when you registered for online banking. You use this to sign in to y
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Why is my mortgage not showing?
Hey there! Unfortunately, Emma doesn't support loans and mortgages at the moment. The goods news is you can create a manual account for your loan or mortgage in Emma Pro! 🎉 Did you know you can join our community and meet other Emma users, give product feedback and make feature suggestions? Come say hi! We look forward to meeting you 🐻 https://community.emma-app.com
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How do I rename an account?
If you would like to rename an account, please follow the instructions below: Click on 'Accounts' Click the account you would like to rename Select the three dots in the top right-hand corner of your account Click 'Rename' Type in the new name Click 'Save' If you are having problems renaming your account, feel free to contact us via our live chat and
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Why is my loan not showing?
Hey there! Unfortunately, Emma doesn't support loans and mortgages at the moment. The goods news is you can create a manual account for your loan or mortgage in Emma Pro! 🎉 Did you know you can join our community and meet other Emma users, give product feedback and make feature suggestions? Come say hi! We look forward to meeting you 🐻 https://community.emma-app.com
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Does Emma support business accounts?
Hey there! Unfortunately, Emma does not support most business accounts at the moment. However, did you know you can join our community and meet other Emma users, give product feedback and make feature suggestions? Come say hi! We look forward to meeting you 🐻 https://community.emma-app.com
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Why can't I add my RBS or NatWest savings account?
RBS and NatWest don't currently offer savings account through their Open Banking integration. Because of this, you won't see the option to add your savings account when you link your accounts from either bank 😢 You can read more about this issue over at the Emma Community here
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Why can't I add my HSBC credit or savings account?
HSBC have decided to only provide access to current accounts in their Open Banking API 😢 Read more about HSBC Open Banking over at the Emma Community here If you would like to access your credit card or savings account via Emma, reach out to HSBC and request it. After all, it's your data! HSBC Twitter HSBC Facebook
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What should I do if Emma doesn't have an integration with my bank?
We're always looking for new integrations to add to Emma! We prioritise adding integrations to Emma which are requested the most. To suggest an integration, head over to the Emma Community below For the UK - https://community.emma-app.com/t/most-wanted-integrations/22 For Canada - https://community.emma-app.com/t/most-wanted-integrations/429 For the US - https://community.emma-app.com/t/most-wanted-integrations/430
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Why do I have to keep renewing access for Tesco Bank?
Tesco Bank has additional security features enabled on all their accounts. These additional security features require you to re-authenticate every time you want to sync with Emma 👩💻 Will it always be like this? No! Shortly, we'll start connecting to your accounts through the Tesco Bank Open Banking API. Connecting your accounts through Open Banking API's will allow you sync your accounts without having to re-authenticate 🎉 [You can learn more about Open Banking and what it means for
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Why is my account balance in Emma different to my banks website/app?
Hey there 👋 Is your account balance not looking right? Follow the steps below to solve it 👇 1. Manually sync your accounts If you think your account balances in Emma don't look right, first manually sync all your accounts. Do this by selecting the refresh icon in the top right-hand corner of your 'Accounts' tab 🔄 2. Check your accounts are still syncing If you try manually syncing your accounts but they aren't syncing, there may be something wrong with the connection to your bank.
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Why can't I add my Nationwide savings accounts?
Nationwide have decided not to provided access to savings accounts through their Open Banking API 😥 If you would like to add your savings account to Emma, reach out to Nationwide and ask they provide access to your savings account through their Open Banking API. After all, it's your data! Nationwide Twitter Nationwide Facebook
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Why can't I log into my TD account? 🇨🇦
If you're trying to connect to your Canadian TD account but you find your username and password not working, make sure you're connecting to TD Canada Trust rather than TD Bank - TD Bank is the US version 🇺🇸 If you're still having trouble connecting to your TD account and you're connecting to TD Canada Trust, reach out to us by chat - we'd be happy to give you a hand 😉
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How do I connect my Barclays joint account? 🇬🇧
Want to add your Barclays joint account? Follow the steps below to find out how To start adding your Barclays accounts to Emma, go to the 'Accounts' tab -> 'Add an account' -> 'Barclays' If you have the Barclays app, you'll be redirected to it. If you don't, you'll be directed to a login page. You'll be given a list of your accounts that you can add to Emma Select your joint account and you should receive the following error ![](https://storage.crisp.chat/users/helpdesk/website/
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