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Linking Bank Accounts
Get your accounts added with ease
How do I add a bank account?
In order to use Emma, you will need to link a bank account first 😊 The app will ask you to choose a bank during the onboarding process when you first signup. After you have successfully signed up, you will be able to add as many banks as you want. Adding multiple banks In order to add more banks, follow the steps below Go to the Accounts tab Click on the Add an account button at the bottom of the accounts list. !(https://storage.crisp.chat/users/helpdesk/webs
What do I do if my bank is not supported?
In order to use Emma, you will need to connect a current, savings or credit card account first. Unfortunately, if your bank is not supported by Emma, you will not be able to use the app 😭 If you would like to know the banks we currently support, please visit: What providers does Emma App support? If your bank is not listed above, please visit our community forum and
I can't connect my bank, what do I do?
If you are having issues connecting to your bank, the best way to check if everything is working correctly is to try to login via your online banking (via your bank's website, not the mobile app). After you have logged in to your online banking successfully, try again to login to Emma. Do not make multiple attempts in a row, otherwise, your bank might block the account temporarily. If you see that after two attempts, nothing works, check your online banking first. I can login to my onlin
How do I connect my Barclays joint account? 🇬🇧
Want to add your Barclays joint account? Follow the steps below to find out how To start adding your Barclays accounts to Emma, go to the 'Accounts' tab -> 'Add an account' -> 'Barclays' If you have the Barclays app, you'll be redirected to it. If you don't, you'll be directed to a login page. You'll be given a list of your accounts that you can add to Emma Select your joint account and you should receive the following error !(https://storage.crisp.chat/users/helpdesk/website/
I can't add my savings or ISA account 🇬🇧
Don't see your savings or ISA accounts as an option to add to Emma? Below are a list of UK banks that don't support any savings accounts in their Open Banking system Nationwide NatWest RBS Below is a list of the type of savings accounts your bank won't support through Open Banking ISA's Regular Saver accounts Monthly Saver accounts Virgin Money Double-Take accounts All banks only need to provide access
Why can't I add my Virgin Money current account? 🇬🇧
The CYBG Banking Group (Yorkshire Bank, Clydesdale Bank, B Bank) and Virgin Money are currently in the process of merging to form one bank under Virgin Money. In order to merge these banks, all account data needs to be moved from your bank's system to Virgin Money's system. If your customer ID is 10 digits long, your