Delete/cancel my Emma account

We're sorry to see you go!

If you are thinking about leaving Emma because you are having issues with your account, reach out to us via chat and we'd be happy to help 🐻

To reach out to us, follow these steps:

Go to the Feed (main dashboard) in the Emma app
Select your profile in the top left
Select Help in the top right-hand corner
Select Chat to a human

Emma is free. You'll only be charged if you've subscribed for an Emma Plus, Pro or Ultimate subscription.

If you are sure you'd like to delete your Emma App account, please follow the steps below:

Deleting your Emma App account

Go to the Feed (main dashboard) in the Emma app
Select your profile in the top left
Tap on Account
Tap on Delete Account

Deleting your account does not automatically cancel an active Emma Plus, Pro, or Ultimate subscription. If you have a paid subscription, cancel it first by changing your plan to Basic (our free plan).

Still need help?

If you are having any problems deleting your account, you can contact our Support Team via the in-app chat.

Our support hours are Monday to Friday, 9:30am – 6:30pm.

Updated on: 04/14/2026

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