Question 1

What providers does Emma App support in the UK? 🇬🇧

Accepted Answer

Emma currently supports the following financial institutions in the UK:

Banks

NatWest
Halifax
Lloyds
Nationwide
Barclays
HSBC
First Direct
Santander
TSB
RBS
Chip
Starling Bank
Monzo
Bank of Scotland
Tesco
Virgin Money
M&S
Ulster
Dankse

Cards

American Express
Barclaycard
MBNA

Pensions

PensionBee

Investments

WealthSimple

Crypto Exchanges

Coinbase
Bitstamp
Kraken
Binance
Bitfinex
Bittrex

Crypto Addresses

Bitcoin
Ethereum

What if my bank is not supported?

If your bank is not listed above, please visit our community forum and leave a comment to request an integration.

You can also follow us on Twitter, Instagram or Facebook for updates!

🐻

Question 2

What is Emma Pro?

Accepted Answer

Emma Pro is a subscription service we offer both on Android and iOS.

You can find this in the 'More' section of the App.

Features available

These are the features currently available in Emma Pro:

Create Custom Categories
Add Emojis to Custom Categories
Exporting Your Data between Time Ranges
Rename Multiple Transactions
Create Manual Accounts in any Currency
Create Manual Transactions
Split Transactions
The Legendary Pro Icon (iOS-only)

How much is it?

Emma Pro offers three different recurring plans:

1 Month subscription
6 Months subscription
1 Year subscription

You can find the pricing in Emma Pro. This is located in the More tab of the app.

I don't want to pay

We also offer a way to get it for free - How can I get Emma Pro for Free?.

Question 3

Is Emma App free?

Accepted Answer

Emma is free to use and always will be 😁

Are you ever going to sell my data?

No, we have no intention to do so and this would be against our own values. Our goal is to help people and provide a quick and easy way to manage your finances. In other words, we are not in the business of selling data and never will be 🙅

How do you make money?

We offer a subscription service called Emma Pro and also feature several selected brands in Emma Rewards 💸

Question 4

How do I delete my Emma account?

Accepted Answer

Delete my account

If you’re having an issue on Emma, we might be able to help. Contact support to let us know what’s up.

If you want to delete your account, you can follow the next steps. We’re sorry to see you go 🙁

If you have an Emma Pro subscription or are on a free trial, you'll need to cancel this separately via the App Store or the Google Play Store. Your subscription will not be cancelled automatically when you delete your Emma account

How to delete your Emma account

Go to the 'More' tab -> Settings -> Personal details page and follow the instructions to delete your account. If you can't see the option to delete your account, make sure your Emma App is up-to-date.

After you take the steps to delete your account, it will first be deactivated for 30 days. While your account is deactivated, we will not attempt to connect to your bank to refresh your data.

After 30 days, your account will be permanently deleted. This means that your account, account settings, security credentials, transactions and other account data will be deleted.

How to reactivate your Emma account

Want to reactivate your account? It’s easy! Just log back in to the Emma app within 30 days of deactivating your account.

Question 5

What is Emma App?

Accepted Answer

Emma is a financial advocate.

She helps you avoid overdrafts, cancel wasteful subscriptions, track debt and save money. Emma uses state of the art technology to analyse your personal finances and give you the power to make smarter decisions with your money.

Features

Use Emma to: 💪

● Manage your money in one place. ● Avoid overdrafts fees. ● Find and cancel wasteful subscriptions. ● Set budgets and track spending. ● Help you payoff debt. ● Keep your credit score in shape. ● Save money every month. ● Track and find bank fees. ● See how your money progresses over time. ● Countdown paydays and know when you get paid! ● Receive notifications when you get a refund back, your direct debits are paid or your salary is in the bank!

All your crypto in one place

Emma supports connections with Coinbase, Kraken, Binance, Bitfinex, Bitstamp, Bittrex and individual Bitcoin/Ethereum addresses.

Our mission

We believe anyone deserves a financial advocate. Someone who watches our back no matter who we are and where we come from. Emma doesn’t serve the interests of anyone. We think we can provide a great experience, which relies on a basic principle, caring about our customers’ financial well being. This is who we are and what we stand for.

ps: you can find us on the App Store and Google Play Store.

Question 6

How do I add a bank account? 🇬🇧

Accepted Answer

In order to use Emma, you will need to link a bank account first 😊

The app will ask you to choose a bank during the onboarding process when you first signup.

After you have successfully signed up, you will be able to add as many banks as you want.

Adding multiple banks

In order to add more banks, just head over to 'Accounts' and click on the 'Add an account' button at the bottom of the accounts list.

The first step will be to read and accept the consent screen. This makes sure that you are aware of the data we are going to access. We don't share this data with any third party providers, apart from those that help us make the actual connection, such as TrueLayer.

After agreeing to the consent screen, you will be prompted with a list of banks which we currently support. The process is pretty straightforward from here, you just need to select your bank of choice.

If you are having problems connecting a bank account, feel free to contact us via our live chat and a member of the team will be happy to help you out! 🐻

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