• How do I find my National Insurance Number (NIN)?

  The easiest way to find your National Insurance Number is to first check your payslip or your P60 from your employer. If you don't have an employer or can't locate these documents, refer to documentation you've received from HM Revenue and Customs (HMRC) or by logging into your online personal tax account. Access your online personal tax account here. If you're still not able toPopular

• What is the Unsettled Cash balance in Emma?

  The Unsettled cash balance represents funds you have received from selling your investments or transfers from easy access pots that haven't settled yet. It takes 1 working day for Easy Access Pots and 2 for sell orders. You can re-invest this money before settlement or withdraw once it settles. Why is the money not settled right away? When investing in Emma, you are buying and selling US based stocks. This market settles each transaction at T+1 where T is the day you have sent the instructPopular

• Emma KYC process

  As a financial services provider, we are required to verify the identity of all of our customers. This process is known as Know Your Customer Checks. As part of this process, we may ask you for additional documents before you can start investing, or open Pots with Emma. We may ask you to provide us with two types of documents: a proof of your identity and a proof of your current address.Some readers

• How do I withdraw funds from my Emma Investment account and how long does it take?

  Withdrawing funds from your Emma Investment account To withdraw funds from your Emma Investment account, follow these steps: Open Emma Select the Invest tab Tap on your Available to invest balance in the Portfolio screen Tap Withdraw in your Account screen 💸 You will only be able to withdraw funds from your Withdrawable Cash Balance. Your Unsettled Cash represents funds which are due to but have not yet setSome readers

• Is there a fee to invest with Emma?

  Emma Invest is free to access for all of our free, Plus, Pro and Ultimate users 💪 However, please be aware that all buy and sell orders executed via Emma are subject to FX (Foreign Exchange) fee: Free - 0.99% Plus - 0.45% Pro - 0.20% Ultimate - 0.12% What do I get for free on every plan? At Emma, we don't charge any other fee apart from the FX when you trade, so you'll get all these benefits for free: Commission - there are no commissions in Emma Securities custody - we don't chargeFew readers

• How do I deposit to my Emma Invest account and how long does it take?

  Deposit funds in your Emma Investment account To deposit funds in your Emma account, open Emma Invest tab, tap on Available to invest in the Portfolio screen, and then tap Deposit in your Account screen 💸 How long does it take for my deposit to be added to my account? Your first Emma investment deposit can take a little longer to process, from a few minutes to 2 full days if initiated on the weekend. Your subsequent top ups should be processed within minutes. HavFew readers

• Emma investment account balances

  When you start investing with Emma, you will see three types of funds in your Emma Investment account: Withdrawable Cash, Unsettled Cash, and Reserved Cash. Withdrawable Cash Withdrawable Cash balance is the total sum of money in your account which is available to be withdrawn from your Emma investment account to your bank account immediately, or invested. Unsettled Cash Unsettled cash balance represents funds you have received from selling your investments, before theyFew readers

• How do Emma Invest lists work?

  Emma investments List feature enables you to add stocks you are interested in into organised lists you will be able to access within a couple of taps via Emma Invest tab 👏 This can be useful if you spot stocks that peak your interest but you haven't decided to invest just yet and you would like to keep an eye on the stocks' share prices. Creating a new List Go to Emma Invest tab Scroll down to Lists Select Create new list Fill in the list name and press ConFew readers

• What is the Emma Invest FX currency conversion fee?

  When you buy or sell US stock via Emma Invest, your transactions are priced in US Dollars, and so we need to convert your funds to or from GBP to fulfil your orders. Depending on your Emma subscription tier, you will have different FX (Foreign Exchange) fees: Free - 0.99% Plus - 0.45% Pro - 0.20% Ultimate - 0.12%Few readers

• Will I receive dividends if I invest in US stocks with Emma?

  💡 A dividend is a distribution of company profits to its' shareholders. Dividends are usually paid in cash but can sometimes take form of company stock. It's important to remember that not all companies on the stock market choose to pay dividends to their shareholders. In many cases, profits are used to support the continued growth of the business instead. If you invest with Emma, we will pay dividends as issued for all companies who choose to issue them. If you have any further quesFew readers

• If I invest in US stocks with Emma, do I need to pay tax?

  You will need to pay Income Tax on any income you receive, for example, dividends, and Capital Gains Tax on any gains made if you sell some or all of your shares. In addition, there is a withholding tax of 15% applied to dividends at source in the US, before they are paid out to you. In the UK, there is a £1,000 annual Income Tax allowance on dividends and a £6,000 yearly Capital Gains Tax allowance. The amount of tax you will need to pay will depend on your personal tax band, and your persoFew readers

• What is Pattern Day Trading?

  The good news is, we don't place any limits on the number of stock orders you place 💪 🚀 However, Financial Industry Regulatory Authority (FINRA), a trading governing body in the US, set a restriction on "pattern day trading" (PDT). Pattern day trading is defined as a round-trip pair of trades within the same day (including extended hours) on the same stock. This includes: An opening buy order followed by a closing sell order on the same day. An opening sell order followed by a closiFew readers

• US market opening hours and how it affects investments in Emma

  ⏰ The US market opening hours are 2:30 pm – 9:00 pm GMT You can submit buy and sell orders both during and outside of the market opening hours. If you submit orders during market opening hours your order will be submitted immediately. However, if you place your order outside of the opening hours your order will be submitted as soon as the market opens for trading. This means that when you place your order you will see an estimated share price based on the last market close share value,Few readers

• How long does it take for my orders to settle?

  US stock orders typically take 2 working days to settle. When you execute a sell order the proceeds will first be moved into your Emma Invest Unsettled cash balance for up to 2 working days to settle. Funds in your Unsettled cash balance can be reinvested, however they cannot be withdrawn into your bank account just yet. Once the order is settlFew readers

• What are fractional shares?

  A share is a unit of a company stock. A fractional share is a smaller piece of one whole share of a company stock. Purchasing a fractional share means that instead of owning one full share of a company stock, you own a fraction of one 🥧 Purchasing fractional shares allows you to invest in companies, whose shares may otherwise be unobtainable due to high full share prices. As with any investment, please be aFew readers

• Why has my application for Emma Save or Invest failed?

  If your application has failed, this means there is an issue with the ID or proof of address document you’ve provided. Please first check your email inbox for an email from our KYC team with the subject starting “Action Required”. The team will contact you to explain why the document was rejected and what is required to resolve this. The most common reasons a document could be rejected inFew readers

• What is the minimum investment buy or sell order amount?

  The minimum trade amount for investment buy or sell orders with Emma is £1. There is no minimum or maximum number of shares per trade order 🚀 Your trade order is based on the value of shares included in your order, which are dictated by market prices at the time your order is placed. If you have any further questions, reach out to us here ✍️Few readers

• How do I sell shares?

  To sell shares through Emma Invest, please follow these steps Go to the Invest tab Scroll down to your Investments Select the investment and tap on Sell The default sell option will be a market order, you can tap this to change to a limit or stop order Enter an amount then tap Review Order Review the order details and ifFew readers

• Is Emma Invest safe?

  When you open an Emma Invest account your shares are held at a trusted third-party provider that is a FINRA-regulated broker. The Financial Industry Regulatory Authority (FINRA) is a corporation that acts as a self-regulatory organization that regulates member brokerage firms and exchange markets. It protects investors by making sure the broker-dealer industry operates fairly and honestly.Few readers

• How do I buy shares?

  In order to buy shares through Emma Invest, you must first deposit funds into your available to invest balance. Once you got funds in your available balance, please follow these steps: Go to the Invest tab Tap on the magnifying glass icon in the bottom right Search for the company you want to buy shares in Tap on the company and then Buy Enter an amoFew readers

• What are recurring orders?

  A recurring order allows you to set up a regular amount to invest in a certain stock. To set up a recurring order, please follow these steps: Go to the Invest tab Scroll down and tap on Add a recurring order Search for the stock that you would like to create a recurring order for Tap on the stock and then Set a recurring order Enter an amount then click Review Order Choose the internal for when your recurring order will be executed Select when your recurrinFew readers

• What are market orders?

  A market order is an order to buy or sell a stock at the market's current best available price, but it does not guarantee a specified price. If a market order is placed outside of trading hours, the order will be queued and executed when the markets open again.Few readers

• Can my investments fluctuate outside of trading market hours?

  You may notice your investment value fluctuates outside of trading hours due to pre-market and after-hours trading or the currency exchange for USD to GBP. Emma, like most other platforms, does not allow you to trade outside market hours, but you may see your investments fluctuate by trading activity during these times. What is pre-market trading? Pre-Market trading refers to the trading activity that occurs before the official market opening hours. In traditional stock markets likFew readers

• Get started investing with our learning material

  If you have never invested before and want to learn more about the world of investing, you can do so with our online resources. Here we have listed some of our introductory videos, which you can also find in the app: Get started investing Benefits of Investing What iFew readers

• What is the Withdrawable Cash balance in Emma?

  The Withdrawable Cash balance is the total sum of money in your account which is available to be withdrawn from your Emma investment account to your bank account immediately, or invested.Few readers

• Where can I get Emma Invest Statements?

  You can download Emma Invest Statements by following the steps: Go to the Invest Tab Click on the cog icon at the top right Select Statement, there are 2 types of statements, you can choose either Annual costs & charges or Trading activity statement. If you need to report your Emma Invest trading activity to your employer, you can do so by generating a statement. Your trading account is held with Alpaca, and you can find your Alpaca account number on the top right of yourFew readers

• What accounts do you support in Emma Invest?

  We are only able to provide a General Investment Account, but have plans to bring both ISA and SIPP to Emma Invest.Few readers

• Can I use Emma Invest as a US citizen?

  If you are a US citizen or have dual citizenship with the US, it is not possible to open an Emma Invest account. This is due to the different tax rules and regulations imposed by the US government on its citizens. FACTA regulation requires companies to report information on when any sums are paid to or for a US person, regardless of where in the world that payment is made. We're unable to provide these reports or the tax information needed. Given the restrictions imposed by the US government,Few readers

• What is the Reserved Cash balance in Emma?

  The Reserved cash represents funds reserved for your queued buy orders - in other words, money put aside to execute your orders. If you want to, you can cancel these queued orders before they are executed, and the equivalent reserved cash funds will be moved back to your withdrawable cash.Few readers

• Share transfers

  If you'd like to transfer your US shares purchased on Emma Invest to another investment broker, please see the information below! We're currently unable to support share transfers into Emma Invest, watch this space 👀 What can I transfer out? You can transfer out whole shares that you have purchased through Emma Invest. Fractional shareholdings bought through our service cannot be transferred to another service provider and can only be liquidated through Emma Invest. What method isFew readers

• How are my investments protected?

  What broker does Emma use? Your stocks are held with Alpaca, our broker in the US. This allows you to buy and sell US stocks on Emma. How are US brokers regulated? Alpaca is a Financial Industry Regulatory Authority (FINRA) regulated broker. FINRA is a corporation that acts as a self-regulatory organisation that regulates member brokerage firms and exchange markets in the US. It protects investors by making sure the broker-dealer industry operates fFew readers

• Price Alerts

  Price alerts mean that you can have Emma notify you when a stock reaches your chosen price. Creating a Price Alert Tap Invest at the bottom of your screen Select the stock Tap the bell icon at the top right Enter the share price that you'd like to be notified at. This is the price per 1 share. Tap Create Alert You're done! You will receive an alert when the price of 1 share reaches your chosen amount. Existing Price Alerts Shares which already have alerFew readers

• Limit and Stop Orders

  Limit and Stop orders allow you to set up longer-term instructions to sell your shares. Only whole share sales can be supported, so this won't apply to fractional holdings. Limit Orders A limit order allows you to set a limit price, or the price at which you're willing to sell your shares if the current market price were to rise. Your order will only be executed at your limit price or higher.Few readers

• Volatility Alerts

  What are volatility alerts? Our volatility alerts let you know when a share has gone up or down in price by 5% or more over a 24 hours period. You'll get these alerts as a push notification to your phone. They will apply to shares that you hold, and shares that are on your watchlists. If you don't want to receive these alerts, you can switch them off in the settings on the Invest tab. Tap invest at the bottom right of your screen Tap the Settings icon (cog) at the top rigFew readers

• How does buy in shares work?

  Buy in shares orders are set as limit orders with a preset limit price. The limit price is set at 5% above the last trade price. These limit orders, where we preset the limit price, are designed to execute at the same price and speed as market orders. Unlike market orders, they have the added benefit of price protection in fast moving or less liquid markets (which is especially helpful during extended-hours trading) because they won’t execute at a price that is worse than the limit price.Few readers

• What are corporate events?

  In the Invest tab, when selecting a stock, you can view corporate events affecting the company. This feature enables you to gain insights into various event types that may affect the trading activity of the stock. Below are all the events you can see in the app: Ex-Dividends This is the date when a stock starts trading without the right to receive the next dividend. If you buy the stock on or after this date, you won’t get the upcoming dividend. Example: If a company announces a £1 dividendFew readers

• What is a Candlestick Chart?

  A candlestick chart is a type of financial chart used to track the price movements of stocks over a specific period. It visually represents the opening, closing, high, and low prices within a selected timeframe, helping traders and investors analyse market trends. How do candlesticks work? Each candlestick consists of three main parts: Body: The rectangular section that shows the opening and closing prices. Wick: The thin lines above and below the body, representing the highest and lowFew readers

• Where can I get an Emma Investment holding statement?

  To generate an investment statement, please follow these steps: Open the Emma app Select the "invest" Tab Tap the "Activity" icon in the top right corner (In between the pie chart icon and the gear icon) Tap on the little arrow on the right ride of the statement to download it.Few readers

• What is Dividend Reinvesting?

  Instead of receiving cash payouts from dividends, you can now choose to automatically reinvest them into additional shares of the same investment—making it easier to grow your portfolio passively over time. Here’s everything you need to know: 💡 What is dividend reinvesting? Dividend reinvesting is when your dividend payments are automatically used to purchase more shares of the stock, ETF, or fund that paid them—rather than being paid out in cash. It’s a simple way to compound youFew readers