Emma App
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How do I delete my Emma account?
Delete my account If you’re having an issue on Emma, we might be able to help. Contact support to let us know what’s up. If you want to delete your account, you can follow the next steps. We’re sorry to see you go 🙁 If you have an Emma Pro subscription or are on a free trial, you'll need to cancel this separately via the App Store or the Google Play Store. Your subscription will not be cancelled automatically when you delete your Emma account How to delete your Emma account Go to
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Can the Emma App be shared over two devices?
Yes! You can use Emma on more than one more device. All you need to do is login in using the same phone number or the using Facebook profile. This works well if you would like to use the same account as another person. Don't forget to follow us on Twitter, Instagram or Facebook for Emma news. Join our community and chat with o
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How do I export my data to excel?
With Emma Pro you can now export your data! Just follow these steps: Go to 'More' and select 'Emma Pro' Select 'Export your data now' Type in the email address you would like to send your data to. Click Confirm You will then receive an email with your data attached. ![](https://storage.crisp.chat/users/helpdesk/website/3269483e4a898e00/export-da
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Location
This works the same for 🇺🇸🇬🇧🇨🇦. Emma currently supports a location feature. The app detects your location when it is opened and shows you the current weather conditions and temperature. Location can be enabled during the onboarding process when you first sign up or from Settings -> Account -> Location. This can be disabled at anytime. Emma doesn't track your location. ![](https://storage.crisp.chat/users/helpdesk/website/a11d08d8-776b-4622-a7e6-c05cac859120/808a5d52-5f99-47b8-9f98-cc1d2d
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Notifications
Supported Notifications Notifications are a great way to stay on track with your finances. Emma currently supports the following notifications: Monday weekly summary Recurring payments Refunds Salary Budgets Overdrafts If you enable push notifications, there are all activated by default. You can change which one you want later in More->Settings->Notifications.
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How to edit personal details
Have you typed your email wrong? Or want to change the way Emma calls you? No problem, you can quickly do this from the app. The firs step is to open the More tab, which is the first from the right. You will see an icon on the top right corner, click it. In the account view, you can perform many actions and also click on your "Personal details".  Reach out to support@emma-app.com, if old/new number, so we can make the switch for you.
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What is scramble mode?
Scramble mode is a feature that helps you show Emma to family and friends. Your data will be shuffled and the currency will be change to ¥ . You can exit this mode at any time by clicking the top red bar. Don't forget to follow us on Twitter, Instagram or Facebook(https://www.facebook.com/emmafinance/?ref=bookmarks
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How do I share my Emma account with someone else?
Sharing is caring! 🐻 If you want to share your Emma account with someone else so you can track your spending together, follow the steps below: Download Emma on from the App Store or the Google Play Store When prompted, enter the phone number or Facebook login information of the user who has an Emma account you want to share with Ask them for the code that was sent to their phone and use this in yours All set! You should now be able to both access the same Emma account 🎉
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How often does Emma update?
In the UK 🇬🇧 Emma updates 4 times per day and you can force-sync by going into your account and pulling the page down to refresh. In the US 🇺🇸 & Canada 🇨🇦 Emma updates 4 times per day. If you are having problems with syncing or need help with something, feel free to contact us via our live chat and a member of the team will be happy to help you out! Alternatively, you can join our community and chat with other Emma users. 🐻 Don't forget to follow us on [T
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Can I create accounts with foreign currencies?
Yes, you can! 😃 With Emma Pro you can create manual accounts in any foreign currency. You can find out more about Emma Pro's features here. To create a manual account follow these simple steps: Go to the 'More' tab Click Emma Pro Scroll down and select 'Create a Manual Account' Select 'Add a Manual Account' Choose a name Select an account (Current Card, Credit Card, Savings Account or Investment Account) Click 'Ch
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How do I turn off notifications?
If you would like to turn off your notifications it's simple! Go to 'More' Click Settings ⚙️ in the top right corner Scroll down and click 'Notifications' Turn notifications on/off here Click Save Notifications currently available: Tuesday weekly summary: We send you a weekly report with an overview of your spending. 💸 Monthly summary: We send you a monthly summary of your spending in the last month or since your last payday. 🎉 Recurring Payments: We let you know w
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How do I show someone Emma without sharing my personal info?
Welcome, Scramble mode... Scramble mode is a feature that helps you show Emma to family and friends. Your data will be shuffled and the currency will be change to ¥ . You can exit this mode at any time by clicking the top red bar. Don't forget to follow us on Twitter, Instagram or Facebook(https://www.facebook.co
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How do I unhide an account?
If you would like to unhide an account in Emma, all you need to do is: Click 'Accounts' Scroll to the bottom where it says 'Hidden' Click the drop-down button Select the account you want to unhide Go to the top right-hand corner and select 'edit' Select 'Unhide'. If you are having problems unhiding your account, feel free to contact us via our live chat and a member of the team will be happy to help you out! 🐻
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Can I export data between specific date ranges?
Yes, you can! With Emma Pro you can export data between different time ranges. If you would like to see your spending across a 3 month period you can export this data from Emma straight to your email. You can find out more about Emma Pro's features here. To export your data follow these simple steps: Go to the 'More' tab and select 'EmmaPro' Scroll down and click 'Export your data now' Enter your email address 'Select
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Why can't I see UK banks? 🇬🇧
If you're not able to see UK banks when setting up your account, it's likely Emma thinks you're out of the UK and will automatically show you US banks. This usually happens if you have a VPN or ad blocker installed on your phone (or you're in the US 😛). To see UK banks, send us a message via the support chat and our uber friendly team can get you switched back to the UK 🇬🇧🇺🇸🐻
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