• How do I find my Emma Tag?

  Emma tag, Emma name, Emma name tag, Name tagFeatured

• Delete/cancel my Emma account

  We're sorry to see you go! If you are thinking about leaving Emma because you are having issues with your account, reach out to us via chat and we'd be happy to help 🐻 To reach out to us, follow these steps: Go to the Feed tab i.e Emma App's home page Select your Profile Picture Icon in the top left-hand corner of the screen Select Help in the top right-hand corSome readers

• What is my 4-digit passcode?

  The 4-digit passcode is the one you set when signing up to Emma for the first time. Your 4-digit passcode is used to unlock Emma every time you open it, unless you use biometrics. For UK 🇬🇧 users, your passcode is also used for initiating buy and sell operations in Emma Invest. How do I change change my passcode? To change your Emma passcode, follow these steps: Go to the Feed tab Select your profile picture in the top left-hand corner Select Change passcode WSome readers

• My phone number verification code is not arriving

  There are a number of reasons why you may not be receiving your verification code. These include: Your mobile network is congested After sending the code for the first time, the app will allow you send it a second time after 1min. If the code doesn't come through, we suggest waiting 10-15mins. Your mobile number is already associated with another Emma account If you are entering the code correctly, but receiving an error message, please contFew readers

• Sign-in Troubleshooting

  Are you having issues signing into your Emma account? Don't worry! We can help. To log into your Emma account, follow these steps: When you're asked if you'd like to register for Emma or you'd like to sign in, select the sign in option If you're using iOS, you'll see an option to log in using your Apple ID, Facebook and a phone number. If you're on Android, you'll only see Facebook and a phone number as options to log in Select the option you used to originally register to Emma. IfFew readers

• Change or add my mobile number in Emma

  Looking to change or add your mobile number in Emma? You may want to change the mobile number associated with your Emma account if you've recently changed your mobile number. To change the mobile number associated with your Emma account, follow these steps: Go to the Feed tab Select your profile picture in the top left-hand corner Select Personal Details Select your mobile number and change it to the correct mobile number You'll be sent a code to verify your new numFew readers

• Sign-up Troubleshooting

  Are you having issues signing into your Emma account? Don't worry! We can help 💪 I am not receiving any code There are a number of reasons why you may not be receiving your verification code. These include: Your mobile network is congested After sending the code for the first time, the app will allow you send it a second time after 1min. If the code doesn't come through, we suggest waiting 10-15mins. You're in Vietnam Currently, we aren't able to deliver SMS verification codesFew readers

• Share my Emma account

  Sharing is caring! 🐻 If you want to share your Emma account with someone else, use the Spaces feature! Learn more Spaces and how to share a Space using the links below: Spaces Share a Space If you get stuck, let us know here!Few readers

• Edit my notification settings

  Notifications are a great way to stay on top of your finances. However, if you would like to turn your notifications off, follow these steps: Turning off notifications Click on your Profile icon in the top left corner of Emma Feed tab Scroll down to Preferences section and click on Notifications Click on the toggle switches next to all the notifications you'd like to turn off Press Save at the bottom of the screen Notifications currently available:Few readers

• Edit my personal details

  Have you typed your email wrong? Or want to change the way Emma calls you? No problem, you can do this quickly and easily directly via Emma App. Editing personal details Click on your Profile icon in the top left corner of Emma App Feed tab Click on Personal Details in the Profile section Click on the detail you'd like to amend to edit it, and press Save at the bottom of the screen when you are done! Why can't I edit my name, date of birth or addresFew readers

• Scramble Mode

  Scramble mode is a feature that helps you show Emma to family and friends, without revealing your financial details. Your data will be shuffled and the currency will be change to ‎¥‎ . To enable Scramble mode click on your Profile icon in the top left corner of the Emma Feed tab, and toggle Scramble Mode switch on. You can exit this mode at any time by clicking the red bar at the top of the screen. Don't forget to follow us on Twitter, InFew readers

• How often does Emma update?

  Emma manages updates automatically behind the scenes 💪 Depending on your subscription, you will have a different number of automatic syncs: Free - 1 sync per day Plus, Pro and Ultimate - 4 syncs per day If you are an Emma Pro or Ultimate user in the UK🇬🇧, you also have unlimited on-demand syncs. To perform an on-demand sync, please follow this guide. If you are having problems with syncing or needFew readers

• Change your Emma app icon

  You can change how your Emma app icon appears on your device by following these steps: Go to the Feed tab and select your profile in the top left Scroll down and tap on Emma Icons Choose the icon you would like Tap OK to restart the app to apply the new iconFew readers

• Enable Dark Mode

  Enabling Dark Mode To enable Emma Dark Mode, follow these steps: Go to the Feed tab i.e Emma's home page Select your Profile Icon in the top left corner of the screen Scroll down to Preferences Tap on Appearance button to switch between Light and Dark Mode ☀️ 🌕Few readers

• How do I update my Emma email marketing preference?

  To update your email preference, please follow these steps: Go to the bottom of the marketing email and click on Unsubscribe Un-check any of the email types you don’t want to receive Click Submit Please ensure all boxes are unticked as shown belowFew readers

• How do I change my subscription plan in Emma?

  If you would like to change your subscription plan in Emma, please follow these steps: Go to the Feed (main dashboard) in the Emma app Select your profile in the top left Scroll to the bottom and select Manage your subscription Tap on the Change Plan button and follow the next steps.Few readers

• Suggest a feature

  Have an idea you think would make Emma even better? We'd love to hear it! 🧠 Submit all your ideas over at the Emma Community here. Our team is always monitoring the Community looking out for ideas on how to improve Emma. You can also interact with other Emma users and keep up-to-date with what we're working on 😉Few readers