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How do I delete my Emma account?
Send us a message on chat ('More' -> 'Support') and ask for your account to be deleted. Any feedback or improvements you have for us will help us improve Emma. Note it usually takes two weeks to process account deletion and you will receive a confirmation email once your account has been removed. We don't store, sell or do anything with your data, which will be deleted as well.
This works the same for 🇺🇸🇬🇧🇨🇦. Emma currently supports a location feature. The app detects your location when it is opened and shows you the current weather conditions and temperature. Location can be enabled during the onboarding process when you first sign up or from Settings->Account->Location. This can be disabled at anytime. Emma doesn't track your location. !(https://storage.crisp.chat/users/helpdesk/website/a11d08d8-776b-4622-a7e6-c05cac859120/808a5d52-5f99-47b8-9f98-cc1d2d1004
How to edit personal details
Have you typed your email wrong? Or want to change the way Emma calls you? No problem, you can quickly do this from the app. The firs step is to open the More tab, which is the first from the right. You will see an icon on the top right corner, click it. In the account view, you can perform many actions and also click on your "Personal details". !(https:
Can the Emma App be shared over two devices?
Yes! You can use Emma on more than one more device. All you need to do is login in using the same phone number. This work well if you would like to use the same account as another person. Don't forget to follow us on Twitter, Instagram or Facebook for Emma news. Join our community and chat with other Emma users about all thin
Supported Notifications Notifications are a great way to stay on track with your finances. Emma currently supports the following notifications: Monday weekly summary Recurring payments Refunds Salary Budgets Overdrafts If you enable push notifications, there are all activated by default. You can change which one you want later in More->Settings->Notifications.
How do I export my data to excel?
With Emma Pro you can now export your data! Just follow these steps: Go to 'More' and select 'Emma Pro' Select 'Export your data now' Type in the email address you would like to send your data to. Click Confirm You will then receive an email with your data attached. !(https://storage.crisp.chat/users/helpdesk/website/3269483e4a898e00/export-da
Why is the app making me create another account?
If you are trying to login back to your old Emma Account, please use the phone number with which you have created an Emma Account. If this is not the case, Emma will think you are a new user. :) Reach out to firstname.lastname@example.org, if old/new number, so we can make the switch for you.
Can I add my Revolut account without a current account?
Unfortunately, you will need to connect at least one bank account to use Emma. This could be a current, savings or credit card, but you cannot connect Revolut or PayPal alone. If you are having problems connecting your Revolut account, feel free to contact us via our live chat and a member of the team will be happy to help you out! 🐻 Alternatively, you can join our community and chat with other Emma users.
What is scramble mode?
Scramble mode is a feature that helps you show Emma to family and friends. Your data will be shuffled and the currency will be change to ¥ . You can exit this mode at any time by clicking the top red bar. Don't forget to follow us on Twitter, Instagram or Facebook(https://www.facebook.com/emmafinance/?ref=bookmarks
How often does Emma update?
In the UK 🇬🇧 Emma updates 4 times per day and you can force-sync by going into your account and pulling the page down to refresh. In the US 🇺🇸 & Canada 🇨🇦 Emma updates 4 times per day. If you are having problems with syncing or need help with something, feel free to contact us via our live chat and a member of the team will be happy to help you out! Alternatively, you can join our community and chat with other Emma users. 🐻 Don't forget to follow us on [T
How do I turn off notifications?
If you would like to turn off your notifications it's simple! Go to 'More' Click Settings ⚙️ in the top right corner Scroll down and click 'Notifications' Turn notifications on/off here Click Save Notifications currently available: Tuesday weekly summary: We send you a weekly report with an overview of your spending. 💸 Monthly summary: We send you a monthly summary of your spending in the last month or since your last payday. 🎉 Recurring Payments: We let you know w
How do I show someone Emma without sharing my personal info?
Welcome, Scramble mode... Scramble mode is a feature that helps you show Emma to family and friends. Your data will be shuffled and the currency will be change to ¥ . You can exit this mode at any time by clicking the top red bar. Don't forget to follow us on Twitter, Instagram or Facebook(https://www.facebook.co
How do I unhide an account?
If you would like to unhide an account in Emma, all you need to do is: Click 'Accounts' Scroll to the bottom where it says 'Hidden' Click the drop-down button Select the account you want to unhide Go to the top right-hand corner and select 'edit' Select 'Unhide'. If you are having problems unhiding your account, feel free to contact us via our live chat and a member of the team will be happy to help you out! 🐻
Can I create accounts with foreign currencies?
Yes, you can! 😃 With EmmaPro you can create manual accounts in any foreign currency. You can find out more about EmmaPro's features here. To create a manual account follow these simple steps: Go to the 'More' tab Click Emma Pro Scroll down and select 'Create a Manual Account' Select 'Add a Manual Account' Choose a name Select an account (Current Card, Credit Card, Savings Account or Investment Account) Click 'Chan
Can I Export Data Between Specific Date Ranges?
Yes, you can! With EmmaPro you can export data between different time ranges. If you would like to see your spending across a 3 month period you can export this data from Emma straight to your email. You can find out more about EmmaPro's features here. To export your data follow these simple steps: Go to the 'More' tab and select 'EmmaPro' Scroll down and click 'Export your data now' Enter your email address 'Select a