• How do I find my Emma Tag?

  Emma tag, Emma name, Emma name tag, Name tagFeatured

• Delete/cancel my Emma account

  We're sorry to see you go! If you are thinking about leaving Emma because you are having issues with your account, reach out to us via chat and we'd be happy to help 🐻 To reach out to us, follow these steps: Go to the Feed (main dashboard) in the Emma app Select your profile in the top left Select Help in the top right-hand corner Select Chat to a human IfPopular

• What is my 4-digit passcode?

  The 4-digit passcode is the one you set when signing up to Emma for the first time. Your 4-digit passcode is used to unlock Emma every time you open it, unless you use biometrics. For UK 🇬🇧 users, your passcode is also used for initiating buy and sell operations in Emma Invest. How do I change my passcode? To change your Emma passcode, follow these steps: Go to the Feed (main dashboard) in the Emma app Select your profile in the top left Tap on Account Select ChSome readers

• My phone number verification code is not arriving

  There are a number of reasons why you may not be receiving your verification code. These include: Your mobile network is congested After sending the code for the first time, the app will allow you send it a second time after 1min. If the code doesn't come through, we suggest waiting 10-15mins. Your mobile number is already associated with another Emma account If you are entering the code correctly, but receiving an error message, please contSome readers

• Sign-in Troubleshooting

  Are you having issues signing into your Emma account? Don't worry! We can help. To log into your Emma account, follow these steps: When you're asked if you'd like to register for Emma or you'd like to sign in, select the sign in option If you're using iOS, you'll see an option to log in using your Apple ID, Facebook and a phone number. If you're on Android, you'll only see Facebook and a phone number as options to log in Select the option you used to originally register to Emma. IfSome readers

• Sign-up Troubleshooting

  Are you having issues signing into your Emma account? Don't worry! We can help 💪 I am not receiving any code There are a number of reasons why you may not be receiving your verification code. These include: Your mobile network is congested After sending the code for the first time, the app will allow you send it a second time after 1min. If the code doesn't come through, we suggest waiting 10-15mins. You are on a blocked network Our security systems detect and automatically bFew readers

• Share my Emma account

  Sharing is caring! 🐻 If you want to share your Emma account with someone else, use the Spaces feature! Learn more Spaces and how to share a Space using the links below: Spaces Share a Space If you get stuck, let us know here!Few readers

• Edit my notification settings

  Notifications are a great way to stay on top of your finances. However, if you would like to turn your notifications off, follow these steps: Turning off push notifications Go to the Feed (main dashboard) in the Emma app Select your profile in the top left Tap on Preferences section and tap on Notifications Click on the toggle switches next to all the notifications you'd like to turn off Press Save at the bottom of the screen Notifications currently avaFew readers

• Change or add my mobile number in Emma

  Looking to change or add your mobile number in Emma? You may want to change the mobile number associated with your Emma account if you've recently changed your mobile number. To change the mobile number associated with your Emma account, follow these steps: Go to the Feed (main dashboard) in the Emma app 2. Select your profile in the top left 3. Tap on Account 4. Tap on Personal Details 5. Select your mobile number and change it to the correct mobile number 6. You'll be sent a cFew readers

• Edit my personal details

  Have you typed your email wrong? Or want to change the way Emma calls you? No problem, you can do this quickly and easily directly via Emma App. Editing personal details Go to the Feed (main dashboard) in the Emma app Select your profile in the top left Tap on Account Tap on Personal Details Tap on the detail you'd like to amend to edit it, and press Save at the bottom of the screen when you are done! Why can't I edit my name, date of birth or addrFew readers

• Change your Emma app icon

  You can change how your Emma app icon appears on your device by following these steps: Go to the Feed tab and select your profile in the top left Tap on Preferences Tap on Emma Icons Choose the icon you would like Tap OK to restart the app to apply the new iconFew readers

• How often does Emma update?

  Emma manages updates automatically behind the scenes 💪 Depending on your subscription, you will have a different number of automatic syncs: Free - 1 sync per day Plus, Pro and Ultimate - 4 syncs per day If you are an Emma Pro or Ultimate user in the UK🇬🇧, you also have unlimited on-demand syncs. To perform an on-demand sync, please follow this guide. If you are having problems with syncing or needFew readers

• How do I change my subscription plan in Emma?

  If you would like to change your subscription plan in Emma, please follow these steps: Go to the Feed (main dashboard) in the Emma app Select your profile in the top left Tap on your plan tile on the left (e.g. "Emma Pro") Tap on Manage Tap on the Change plan button and follow the next steps. You will see the full price of the plans available here. If you choose to upgrade, you will be charged the pro-rated difference between your plans. Don't worry, you won't be chaFew readers

• How do I update my Emma email marketing preference?

  To update your email preference, please follow these steps: Go to the bottom of the marketing email and click on Unsubscribe Un-check any of the email types you don’t want to receive Click Submit Please ensure all boxes are unticked as shown belowFew readers

• Enable Dark Mode

  Enabling Dark Mode To enable Emma Dark Mode, follow these steps: Go to the Feed (main dashboard) in the Emma app Select your profile in the top left Tap on Preferences section Tap on Appearance button to switch between Light and Dark Mode ☀️ 🌕Few readers

• Can I customise my Daily Balances notification?

  Yes, you are able to customise your daily balances notification! The notification shows your current/checking and credit card accounts. You can choose which of these accounts you'd like to see and what order you see them in. Go to the Feed (main dashboard) in the Emma app Select your profile in the top left Tap Preferences Tap Notifications Select the Daily balances notification Tap on the accounts that you want to add or remove from the notification When yFew readers

• I can't see my referral

  If you have referred someone to Emma, and you can't see this tracked on the app, you can raise it with us to add the referral for you. Before you get in touch, please make sure the person referred has completed all the steps below to qualify you for the referral reward: Your referral must have downloaded Emma using your unique Emma referral link on mobile Your referral must have connected a checking/current account or credit card (PayPal or other digital wallets are not valid) Your reFew readers

• Can I change my Emma subscription payment date?

  Hey there 👋 welcome to Emma! Your Emma subscription runs month to month (or year to year) based on the day that you first subscribed. Unfortunately, we're not able to change the subscription payment date.Few readers

• Privacy Mode

  Privacy mode is a feature that helps you show Emma to family and friends, without revealing your financial details. Your balances and transactions will be hidden and blurred. To enable Privacy mode tap on your Profile icon in the top left corner of the Emma Feed tab, go to Account, and toggle the Privacy Mode switch on. You can also set Privacy mode to be enabled when you flip your phone, so you don't have to go to your settings. When you're done, you can exit this mode at any time by cFew readers

• Why do I see a privaterelay email address linked to my Emma account?

  If you're seeing an unfamiliar email address that looks like abc123@privaterelay.appleid.com, don’t worry — your account hasn’t been hacked. This is called Apple Private Relay, a privacy feature from Apple that hides your real email address when you sign up for apps using "Sign in with Apple." It helps keep your personal email private and forwards messages from Emma to your real inbox. 🔐 What is Apple Private Relay? Apple Private Relay is part of Sign in with Apple. When youFew readers

• Organise your experience

  It is possible to add or remove widgets from your Feed tab including Analytics & Budgeting, Transactions, Recurring payments, Save Money, Rent Reporting, Fraud Detection and Complete setup. You can also organise your bar at the bottom of the Emma app to best suit your needs! Go to the Feed (mFew readers

• Can I log out from Emma?

  No, Emma is a mobile app and is designed to keep you logged in—just like WhatsApp or Instagram. It's not like online banking, where you're expected to log in and out each time. Access to the app is protected by the passcode you set during onboarding, and if you’ve enabled biometrics (Face ID or fingerprint), those will be required too. This setup ensures both security and a seamless experience without the need to constantly log in.Few readers

• Suggest a feature

  Have an idea you think would make Emma even better? We'd love to hear it! 🧠 Submit all your ideas over at the Emma Community here. Our team is always monitoring the Community looking out for ideas on how to improve Emma. You can also interact with other Emma users and keep up-to-date with what we're working on 😉Few readers