• Exclude a transaction

  Excluding a transaction will stop it from being counted towards your spending - If you don't want a transaction to be included in your analytics, exclude it 🛑 This feature is particularly useful if you have made a transfer from one of your bank accounts to another and the transfer is now included in your Income. There are three ways to exclude transactions: Excluding one transaction Find and select the transaction you want to exclude in the Recent Transactions section of theSome readers

• Change a transaction category

  To change a transaction category, follow these steps: Change transaction categories Select the transaction you'd like to change the category of Click on the Category button underneath the transaction name Select the category you want the transaction categorised as Click Select All if you want to apply this category to all transactions from the same merchant Click on Apply edit at the bottom of the screen Mass update transaction categories You can also upSome readers

• Change the date of a transaction

  To change the date of a transaction, please follow these steps: Go to the Feed tab and select your Transactions Find the transaction you want to edit and tap on it Tap on the date at the top Set the new date and tap Save The transaction date will now be updated, and you can repFew readers

• I can’t see historical transaction data

  When you first connect your bank account to Emma via Open Banking, we sync approximately the previous 12 months of your transaction history from the bank account you connect. So if you connected your bank account on the 1st of January this year, it will only show data to the 1st of January of the previous year. This is due to Open Banking regulations. This does not mean Emma will only ever show one previous year of data, as it only applies to newly connected accounts. If your account has beenFew readers

• Add, edit or remove tags

  Tags are a quick way to group transactions across different categories. For example, you could create tags like train, flight and fuel for transactions that all fall under the Transport category but that you want to track separately. You can view your spending by tag by selecting any tag on a transaction. Adding tags If your transaction does not already have a tag, follow these steps: Select the transaction you want to add a tag to Select Add tags Type in your tag and press SaFew readers

• Add or remove receipts

  Emma lets you add receipts to your transactions so you can keep on top of your spending and track expenses! To add a receipt, follow these simple steps: Click the transaction you would like to add a receipt to Scroll down and select add receipt Select Take Photo, Choose photo, or Choose PDF This will save automatically To view your receipt, click on the image. Can I add multiple receipts to a transaction? You can indeed! Click the upload document icon next to yoFew readers

• Add or change transaction logos

  Have a transaction that isn't showing the right logo or any logo at all? It's likely that Emma can't match the merchant with a merchant in our database or has made an incorrect match. To change or add a logo, follow the steps below. Select the transaction which needs amending Select 'Add custom logo' Under Something wrong?, select Improve the logo and name Enter the merchant's official X handle or website URL aFew readers

• I don't recognise a transaction

  If you see a transaction in your Emma app that you don't recognise, it's important to remember that Emma aggregates your transactions directly from your linked bank accounts. Emma doesn't create transactions itself; we only display information provided by your bank. If you're unsure about a transaction: Check the original bank account directly through your online banking or banking app. Contact your bank directly if you suspect unauthorized activity or fraudulent charges. Emma providFew readers

• Can I reset my Emma data?

  Your Emma data, if editable, can be changed at any time and however you like in the app. We highly encourage customers to use the editing functionality provided to revert any changes they have made and continue using the product. For budgeting, we provide a reset functionality, while for transactions you are free to use the multi-editing functionality which is available for categories, references and tags.Few readers

• Some of my transactions are missing

  Occasionally you may find that you have some transactions missing from one or all of your bank connections. There can be a few possible reasons for this. You haven't used the app for a while When connecting a bank via Open Banking, you need to renew your consent for Emma to access the data every 90 days. This means that if you don't use Emma for 6 months, and then you login in again and renew your access, you mayFew readers

• Search for a transaction

  You can use the transaction search to find individual or multiple transactions, based on a variety of factors. When on the Feed tap See all next to Transactions to view all your transactions. This will bring up the Transaction search at the top of your screen. When you tap in the search bar, several icons will appear above your keyboard. These will allow you to filter your transactions - you can combine the filters to find just what you're looking for! (https://storage.criFew readers

• Does Emma learn from my past category edits?

  Yes! Emma learns from your edits. If you change the category for a transaction, future transactions with the same reference will automatically follow the new category—as long as most of your past transactions with that reference use it. For example: If you have 10 past transactions with a certain reference: 4 transactions marked as 'Category 1' 3 transactions marked as 'Category 2' 3 transactions marked as 'Category 3' Then, your new transaction will be automaticaFew readers

• Why are some transactions pending in my banking app and not in Emma?

  You might notice that a transaction appears as "pending" in your banking app, but in Emma, it looks like it’s already settled. This isn’t a bug — it’s by design. In Emma, if we don’t label some transactions as pending it means we’re confident they’ll go through. By treating them as settled, we allow you to edit, categorise, and see them reflected in your analytics and budgets right away. Pending transactions in Emma are not editable and don’t count toward your budgeting or reports. So when weFew readers

• What is the Transfers Category?

  The 'Transfers' category is a new dedicated way to manage money movements between your accounts. It is specifically designed for transactions that shift money, but don't represent new spending or income in your overall budget. This helps keep your analytics and budgeting accurate by preventing double-counting or misrepresentation of your financial activity. How is 'Transfers' different from the 'Excluded' category? Both 'Transfers' and 'Excluded' categories remove transactions from your buFew readers

• How do I get a refund for a transaction?

  Emma is a financial management app that connects to your bank account to display your transactions. We do not process payments or handle refunds. To request a refund, you'll need to: Contact the merchant directly - Most refunds need to be initiated by the business you purchased from. Contact your bank - If the merchant is unresponsive or you believe you've been charged incorrectly, your bank can help you dispute the transaction.Few readers

• I don't recognise a transaction in my account

  If you see a transaction that you don't recognise, here's what to do: Check the merchant name - Sometimes transactions appear under different names than you'd expect. For example, a purchase from a local shop might show up under their parent company's name. Check with any joint account holders or authorised users - If you share your account with someone, they may have made the purchase. Review recent subscriptions - Subscription services often have different billingFew readers

• Why can I not see any transactions for Monzo savings pot?

  If you've linked a Monzo savings pot to Emma, you may notice that no individual transactions appear — don't worry, this isn't a bug! Unfortunately, Monzo doesn't share transaction-level data for savings pots with Emma. This means we're unable to display a list of deposits or withdrawals made to and from your pot. Your pot balance is still fully connected and updates live, so you'll always have an up-to-date view of how much is sitting in your savings right within Emma 🎉 Note: This appliesFew readers

• Add, edit or remove notes

  Notes help give context to your transactions ✍️ Adding a note To add a note: Click on the transaction. Click on Add note Type your note Click on Save Editing a note To edit a note: Click on the transaction Click on the existing note Edit the note and select Save Removing a Note To remove a Note: Click on the transaction Click on the existing note Remove the note and select SaveFew readers

• Amend pending transactions

  Looking to amend a pending transaction? Currently in Emma, you can't amend pending transactions. When you make a purchase, multiple steps go on behind the scenes between your bank and the merchant/retailer. Pending transactions are temporary and are created to display purchases you've made. They're pending, however, because your bank hasn't yet paid the merchant on your behalf. Once your bank has paid the merchant, the pending transaction will be deleted and a new, non-pending transacPopular