• What are the features of Emma Plus, Pro and Ultimate?

  Here is a comparison of the features available on all of our Emma Subscriptions tiers. Please click on a feature or heading for more information!Popular

• Where is my refund?

  If you have followed the steps on our refund page, your refund will be on its way back to you! How long does it take? Refunds are sent to your original payment method and typically arrive within a few days, but may take up to 10 working days depending on your bank. Why can’t I see my refund? In some cases, your payment may be reversed instead of refunded. This usually happens if theFew readers

• Where can I see my Emma Plus/Pro/Ultimate subscription?

  You can see what your Emma subscription plan is in the Emma app! Go to the Feed (main dashboard) in the Emma app Select your profile in the top left Tap on your plan tile on the left (e.g. "Emma Pro") You can make changes to your plan here too! You most likely won't be able to see your Emma subscription in your Apple Subscriptions. This is because we handle most of our subscriptions in-house, which means Apple won't show the subscription on their list as they don't manage the paymenFew readers

• Why is my subscription payment failing?

  A subscription payment can fail for several reasons, and it's important to quickly identify and resolve the issue to continue enjoying your services without interruption. Here are the most common reasons your subscription payment might be failing: 1. Insufficient Funds Your payment could fail if your account doesn't have enough money. Make sure to check your account balance and add funds if necessary. 2. Expired or Incorrect Card Information If your card details have changed or yourFew readers

• Switch from App Store / Google Play to direct billing

  If you have received some Emma credits for referring a friend to Emma, you will need to have a subscription directly with us to apply them! Please follow the instructions below to move from an App Store / Google Play subscription to using your Emma credits directly with us. Part 1: Cancel your billing with Apple/ Google Open the Apple Settings app Tap your name Tap Subscriptions Select your Emma subscription Tap Cancel Subscription - you may need to scroll down to find tFew readers

• Why are you charging me £1 for a free trial?

  You may notice a temporary £1 pre-authorisation when starting your free trial. This is used to verify your payment method and help keep accounts secure. It is not an actual charge. The £1 hold is automatically released by your bank and will usually disappear from your account within a few days, depending on your bank’s processing times.Few readers

• Update my payment details

  Need to make some changes to your Emma subscription payment? Please follow these steps: Go to the Feed (main dashboard) in the Emma app Select your profile in the top left Tap on your plan tile on the left (e.g. "Emma Pro") Tap on ManageFew readers

• Are the Emma Plans prorated?

  Yes, Emma Plans are prorated. If you upgrade to a lower plan and then switch to a higher one shortly after, you’ll only be charged the difference based on the time and value remaining on your current plan. This happens automatically, so you’re never paying twice. For example, if you move from Pro to Ultimate, we calculate the unused value of your current plan and apply it as credit towards the upgrade.Few readers

• Can I change my Emma plan charge date?

  At the moment, it's not possible to change your Emma plan charge date. The charge date is automatically set based on when your plan starts. If you'd like to switch plans or have questions about billing, feel free to reach out — we're happy to help!Few readers

• How much does Emma Plus/Pro/Ultimate cost?

  Our subscription options give you access to more features than the free version of Emma. Learn about Emma Plans here. You are not automatically subscribed to Emma Plus, Pro or Ultimate when you download Emma. You'll only be charged if you subscribe to Emma Plus, Emma Pro or Emma Ultimate. Prices for Emma Plus, EmPopular

• Cancel Emma Plus, Emma Pro or Emma Ultimate

  To unsubscribe or cancel your Emma subscription, please follow these steps: Open the Emma App. Go to the Feed (main dashboard). Select your profile in the top left corner. Tap on yourPopular

• Refund Emma Plus, Emma Pro or Emma Ultimate

  You can request a refund within 14 days of your most recent subscription payment. If you started a 7-day free trial, it will automatically convert into a paid subscription unless you cancel before the trial ends. If you want to cancel or request a refund, follow the cancel subscription flow in the app: Open the Emma App. Go to the Feed (main dashboard). Select your profile in the top left corner. Tap on your plan tile on the left (for example, "Emma Pro"). Tap on *Popular

• What happens when I cancel my Emma subscription?

  If you cancel during your free trial, you’ll continue to have access to the premium features until the end of the trial period. You won’t be charged as long as you cancel before the trial ends. If you cancel after your paid subscription has started, your subscription will remain active until the end of your current billing period. Your auto-renewal will be switched off, and you won’t be charged again unless you choose to resubscribe. Once your Emma Pro or Ultimate subscription ends, you’ll losSome readers