• What are the features of Emma Plus, Pro and Ultimate?

  Here is a comparison of the features available on all of our Emma Subscriptions tiers, please click on a feature or heading for more information!Popular

• Where is my refund?

  If you have followed the steps on our refund page , your refund will be on it's way back to you! If our support team have confirmed that a refund has been requested, this will also be on its way back to you. Refunds can take up to 10 working days to get to you. Sometimes, if your payment has not completed when you request a refund, it will be reversed rather than refunded. This means that, insteadFew readers

• Switch from App Store / Google Play to direct billing

  if you have received some Emma credits for referring a friend to Emma, you will need to have a subscription direct with us to apply them! Please follow the instructions below to move from an App Store / Google Play subscription to using your Emma credits directly with us. Part 1: Cancel your billing with Apple/ Google Open the Apple Settings app Tap your name Tap Subscriptions Select your Emma subscription Tap Cancel Subscription - you may need to scroll down to find theFew readers

• Where can I see my Emma Plus/Pro/Ultimate subscription?

  You can see what your Emma subscription plan is in the Emma app! Go to the Feed (main dashboard) in the Emma app Select your profile in the top left Tap on your plan tile on the left (e.g. "Emma Pro") You can make changes to your plan here too! You most likely won't be able to see your Emma subscription in your Apple Subscriptions. This is because we handle most of our subscriptions in-house, which means Apple won't show the subscription on their list as they don't manage the paymenFew readers

• Why are you charging me £1 for a free trial?

  The £1 you're seeing is just a temporary pre-authorization, which allows us to verify your payment method and prevent fraud. This isn't an actual charge and will automatically disappear from your account within a few days, depending on your bank. Your trial is completely free, and you won’t be charged anything unless you choose to continue after the trial ends.Few readers

• Update my payment details

  Need to make some changes to your Emma subscription payment? Please follow these steps: Go to the Feed (main dashboard) in the Emma app Select your profile in the top left Tap on your plan tile on the left (e.g. "Emma Pro") Tap on ManageFew readers

• Why is my subscription payment failing?

  A subscription payment can fail for several reasons, and it's important to quickly identify and resolve the issue to continue enjoying your services without interruption. Here are the most common reasons your subscription payment might be failing: 1. Insufficient Funds Your payment could fail if your account doesn't have enough money. Make sure to check your account balance and add funds if necessary. 2. Expired or Incorrect Card Information If your card details have changed or yourFew readers

• Are the Emma Plans prorated?

  Yes, Emma Plans are prorated. If you upgrade to a lower plan and then switch to a higher one shortly after, you’ll only be charged the difference based on the time and value remaining on your current plan. This happens automatically, so you’re never paying twice. For example, if you move from Pro to Ultimate, we calculate the unused value of your current plan and apply it as credit towards the upgrade.Few readers

• Can I change my Emma plan charge date?

  At the moment, it's not possible to change your Emma plan charge date. The charge date is automatically set based on when your plan starts. If you'd like to switch plans or have questions about billing, feel free to reach out — we're happy to help!Few readers

• How much does Emma Plus/Pro/Ultimate cost?

  Our subscription options give you access to more features than the free version of Emma. Learn about Emma Plans here. You are not automatically subscribed to Emma Plus, Pro or Ultimate when you download Emma. You'll only be charged if you subscribe to Emma Plus, Emma Pro or Emma Ultimate. Prices for Emma Plus, EmPopular

• Cancel Emma Plus, Emma Pro or Emma Ultimate

  To unsubscribe or cancel your Emma subscription, please follow these steps: Go to the Feed (main dashboard) in the Emma app Select your profile in the top left Tap on your plan tile on thPopular

• Refund Emma Plus, Emma Pro or Emma Ultimate

  Refunds can be processed within 14 days from the purchase; if you have started a 7-day trial on any of our plans, this gives you 21 days to make a purchase decision. If you are looking to get a refund from your existing subscription, you can simply follow the 'cancel subscription' funnel in the app: Open the Emma App Go to the Feed (main dashboard) in the Emma app Select your profile in the top left Tap on your plan tile on the left (e.g. "Emma Pro") Tap on ManagePopular

• What happens when my Emma upgrade subscription ends?

  If your Emma free trial or paid subscription ends and auto-renew is switched off, you will no longer have access to the upgraded features. If you've subscribed to Emma Pro or Ultimate, any transactions you've assigned to custom categories will be recategorised to their default categories. Any Offline Accounts and transactions will also be removed. If you have any Emma Save Pots open, your interest rate will automatically decrease to the free plan rate. If you repurchase Emma Pro or UltimatSome readers