Refund Emma Plus, Emma Pro or Emma Ultimate
Refunds can be processed within 14 days from the purchase; if you have started a 7-day trial on any of our plans, this gives you 21 days to make a purchase decision.
If you are looking to get a refund from your existing subscription, you can simply follow the cancel subscription funnel in the app:
Open the Emma App
Tap on your profile picture on the top left corner of the Feed
Scroll at the bottom of the page
Tap on "Manage your subscription"
Tap on "Cancel"
Follow all the steps - if your purchase qualifies for a refund, the app will show you all the details on screen and issue a payment back after cancelling the subscription
Alternatively, you can message live chat in the app or send an email to support@emma-app.com.
Remember, our support hours are Monday to Friday 9.30am - 6.30pm.
If you leave a message in live chat in the app , it's going to be easier to identify your account and process the refund faster.
If you are looking to get a refund from your existing subscription, you can simply follow the cancel subscription funnel in the app:
Open the Emma App
Tap on your profile picture on the top left corner of the Feed
Scroll at the bottom of the page
Tap on "Manage your subscription"
Tap on "Cancel"
Follow all the steps - if your purchase qualifies for a refund, the app will show you all the details on screen and issue a payment back after cancelling the subscription
Alternatively, you can message live chat in the app or send an email to support@emma-app.com.
Remember, our support hours are Monday to Friday 9.30am - 6.30pm.
If you leave a message in live chat in the app , it's going to be easier to identify your account and process the refund faster.
Updated on: 24/07/2024
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