• Why does Paypal generate 3 transactions in the Emma app?

  If you have linked Paypal to Emma, you might have noticed three transactions for the same purchase. This can happen only if you shop online with Paypal and pay via one of your bank accounts. In this scenario, you'll see: a negative transaction on PayPal - this is the purchase you have made a positive transaction on PayPal - this is the money that was taken from your bank account and moved to PayPal to fund the purchase a negative transaction on your bank account - this is the money taFew readers

• What type of accounts are supported by Open Banking?

  What type of accounts are supported by Open Banking? Open Banking allows you to securely connect certain types of financial accounts to Emma. However, it mainly supports payment accounts, which means not all accounts can be connected. Supported accounts Open Banking is designed for payment accounts, which typically include: Current accounts Your main bank account used for spending, transfers, and receiving income. Some savings accounts Only if they are classified asFew readers

• Do you support banks that operate in the Channel Islands?

  We don't currently support or plan to have any banks that operate in the Channel Islands in the Emma App. These banks don't support Open Banking, so it's not viable for the app to connect to the accounts.Few readers

• My Halifax account has moved to Lloyds

  Some Halifax customers have had their accounts moved to Lloyds. https://www.halifax.co.uk/brand-change.html If this affects you, Halifax may reject a payment or tell you that it can’t renew your access. You may also be asked to return to Emma and select Lloyds instead. Why do I need to reconnect? Halifax and Lloyds use separate Open Banking connections. Halifax doesn’t provide Emma with a notification when an account has moved, and not eveFew readers

• Which UK banks and providers can I connect to Emma?

  Emma connects to most UK banks, building societies, credit card providers and e-money accounts through Open Banking, as well as some investment, pension and crypto providers. We're always adding new providers. How do I check if my bank or provider is supported? The provider list in the app is always the most up to date. Go to the Feed (main dashboard). Tap Add. Tap Personal or Business. Search for your bank or provider. If it appears, select it and follow tPopular

• What is Open Banking? 🇬🇧

  Open Banking is the new way you can give third-party providers (like Emma 🐻) access to your financial information safely and securely. It was introduced by Government to put the power of your financial information back in your hands! 💪 You may even be using it already to pay utilities and tax bills, to help manage your money, or to find financial products or services that suit you better. With Open Banking, you’re never asked to share security details. You’ll be asked to authenticate your detaSome readers

• Why can't I add my Savings or ISA's in Emma?

  Emma offers savings Pots, a Cash ISA, and a Stocks and Shares ISA to UK-based customers. You can find out more about Emma Pots, the Cash ISA, and the Stocks and Shares ISA. Each bank decides which savings accounts and ISAs it makes available through Open Banking, so the only way to know whetherPopular

• Mortgages & Loans in Emma 🇬🇧

  In the UK, Emma can only connect to your bank account via the Open Banking system. The Open Banking system doesn't require banks to share loan or mortgage data with us. The good news is you can create an Offline Account to manually track loan and mortgage in Emma Pro! 🎉Popular