Articles on: Account Settings

My phone number verification code is not arriving

Your verification code will be 6-digits
There are a number of reasons why you may not be receiving your verification code. These include:

Your mobile network is congested

After sending the code for the first time, the app will allow you send it a second time after 1min.

If the code doesn't come through, we suggest waiting 10-15mins.

Your mobile number is already associated with another Emma account

If you are entering the code correctly, but receiving an error message, please contact support using the chat function.

You're in Asia

Currently, we aren't able to deliver SMS verification codes to Asia.

To work around this, use a VPN and then request your verification code again.

If these solutions don't work, let us know via the chat function in your Emma app and we can help you get this sorted 💪

Updated on: 01/03/2023

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