Articles on: Account Settings

Sign-up Troubleshooting

Are you having issues signing into your Emma account? Don't worry! We can help 💪

I am not receiving any code

There are a number of reasons why you may not be receiving your verification code. These include:

Your mobile network is congested

After sending the code for the first time, the app will allow you send it a second time after 1min.

If the code doesn't come through, we suggest waiting 10-15mins.

You're in Vietnam

Currently, we aren't able to deliver SMS verification codes to Vietnam.

To work around this, use a VPN and then request your verification code again.

If these solutions don't work, let us know via the chat function in your Emma app and we can help you get this sorted 💪

It says my email is already used

This can happen if you are signing up with a new phone number (this will create a new Emma account from scratch) and then using an email address associated with your phone number.

In this case, we recommend reaching out to live chat or email ( so that we can change your old number with the new one. Keep in mind that this process will take the team several days to action.

Updated on: 26/05/2023

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