Sign-up Troubleshooting
Are you having issues signing into your Emma account? Don't worry! We can help 💪
There are a number of reasons why you may not be receiving your verification code. These include:
Your mobile network is congested
After sending the code for the first time, the app will allow you send it a second time after 1min.
If the code doesn't come through, we suggest waiting 10-15mins.
You are on a blocked network
Our security systems detect and automatically block some networks considered at high risk for cyber attacks.
To work around this, use a VPN and then request your verification code again.
If these solutions don't work, let us know via the chat function in your Emma app and we can help you get this sorted 💪
This can happen if you are signing up with a new phone number (this will create a new Emma account from scratch) and then using an email address associated with your phone number.
In this case, we recommend reaching out to live chat or email (support@emma-app.com) so that we can change your old number with the new one. Keep in mind that this process will take the team several days to action.
I am not receiving any code
There are a number of reasons why you may not be receiving your verification code. These include:
Your mobile network is congested
After sending the code for the first time, the app will allow you send it a second time after 1min.
If the code doesn't come through, we suggest waiting 10-15mins.
You are on a blocked network
Our security systems detect and automatically block some networks considered at high risk for cyber attacks.
To work around this, use a VPN and then request your verification code again.
If these solutions don't work, let us know via the chat function in your Emma app and we can help you get this sorted 💪
It says my email is already used
This can happen if you are signing up with a new phone number (this will create a new Emma account from scratch) and then using an email address associated with your phone number.
In this case, we recommend reaching out to live chat or email (support@emma-app.com) so that we can change your old number with the new one. Keep in mind that this process will take the team several days to action.
Updated on: 20/03/2024
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