As a financial services provider, we are required to verify the identity of all of our customers. This process is known as Know Your Customer Checks.

As part of this process, we may ask you for additional documents before you can start investing, or open Pots with Emma.

We may ask you to provide us with two types of documents: a proof of your identity and a proof of your current address.

To avoid delays in processing your KYC documents, please make sure that all of the documents you submit are in date, there is no glare or blur obscuring any details of your documents and that all four corners of the documents are visible in the photos you submit.
We accept the following proof of identity documents:

Passport
UK or EEA Driving Licence
National EEA Identity Card
UK Biometric Residence Permit

We accept the following proof of address documents:

Utility bill or statement
Personal bank account statement
Full UK photo card driving licence
HMRC correspondence which includes your National Insurance Number
DWP correspondence which includes your National Insurance Number

You can not use your driving licence as both your proof of identity and proof of address

If you have any further questions, reach out to us here ✍️
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