Why do I have duplicated recurring payments?

Duplicated recurring payments appear when the app doesn’t match your latest payment to an existing recurring payment, usually because the payment account or the transaction name has changed.

If the payment account has changed

Mark the older recurring payment as inactive and keep the new one. To do this, open the older payment, tap the settings icon (cog wheel), then select Mark as inactive.

If the transaction name has changed

First, check whether the names differ:

1. Tap one of the duplicated recurring payments.
2. Tap the most recent transaction in its list of payments.
3. Scroll to the bottom and note the original transaction name, which is how it appears on your bank statement.
4. Repeat for the other duplicate and compare the names.

If the names differ, the next step depends on who you’re paying:

• A company: take a screenshot of the most recent transaction and of the duplicated recurring payments, then send them to our support team on chat. We’ll check whether the duplicates can be merged by changing how we identify the merchant.
• A friend, family member or other non-company payee: mark the older recurring payment as inactive and keep the new one, as above.

Updated on: 13/10/2026