What are inactive recurring payments?

Recurring payments can be active or inactive.

You will see a list of Inactive recurring payments at the bottom of your Recurring Payments section.

Emma marks recurring payments as inactive when you are no longer being charged for that particular recurring payment. This could be for example a charge from an old energy provider or mobile contract which you are no longer using. It can also happen when you switch your bank to a different bank provider.

If you find that Emma has marked one of your recurring payments as inactive or active incorrectly, you can change or amend the recurring payment's active/inactive status by following the steps below:

Changing recurring payment active/inactive status

Go to the Feed tab
Scroll down and select See All next to Recurring payments
Select the recurring payment you want to change - you can toggle between Active and Inactive recurring payments at the top of the screen
Select the three dots in the top right-hand corner of the screen
Select This is inactive / This is active
Confirm changes

Updated on: 07/06/2023