Why can't I add my Savings or ISA's in Emma?

You can find out more about Emma Pots, the Cash ISA, and the Stocks and Shares ISA.

Each bank decides which savings accounts and ISAs it makes available through Open Banking, so the only way to know whether yours can be added is to try connecting it in the app. If it can’t be added, you can track it manually with an offline account.

How can I check whether my savings account or ISA can be added?

Connect your bank in the app. When you authorise the connection in your bank’s app, check the list of accounts. If your savings account or ISA isn’t listed, your bank doesn’t support it.

What can I do if my savings account or ISA can’t be added?

Use the Offline Account feature in Emma Pro or Emma Ultimate to track it manually.

1. Go to the Feed (main dashboard).
2. Tap + Add.
3. Tap Offline account.
4. Select the account type, for example, Savings, Investment or Loan.
5. Follow the on-screen prompts.

Which types of savings account may not be supported?

Most banks don’t provide an Open Banking connection for cash ISAs. Some also don’t support other types of savings accounts, such as regular saver accounts or monthly saver accounts.

Why don’t some banks support savings accounts or ISAs?

Banks are only required to provide access to payment accounts through Open Banking. If your savings account allows you to transfer money but not make payments, your bank may not make it available to add.

Updated on: 15/10/2026