Articles on: Analytics

What are Unknown Merchants in Analytics?

Emma moves transactions to the Unknown section in your Analytics when we can’t detect a merchant.

This means when Emma reads the transaction, it cannot match the transaction to a known merchant.

This can happen with transactions to a new or small business or when a transfer is made to an individual.

Please contact the support team if you think the transaction should not be in the Unknown section by going to the Feed tab, tap your profile in the top left, select Help in the top right and then Chat to a human.

Updated on: 19/05/2023

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