What is priority support?

Priority Support means your messages are moved to the front of our support queue during working hours, Monday to Friday, 9:30am to 6:30pm GMT.

Ultimate subscribers are prioritised first, followed by Pro, then Plus plan subscribers. This means a faster reply once you're connected to a team member, though not necessarily an instant one — you may still need to wait for a team member to become available.

All Emma users can contact support regardless of their plan. Priority Support simply means subscribers receive a faster response.

Updated on: 07/07/2026