Why can't I make a payment in Emma?
Payments and transfers are only available to UK-based customers.
If you can't make a payment or transfer using Pay on your Feed, it's usually for one of these reasons.
Your account doesn't support Open Banking payments
Payments are made from your connected bank accounts through Open Banking. If none of your connected accounts support Open Banking payments, you'll see a message saying no accounts are available. Connect a bank account that supports Open Banking payments to continue.
You've reached your monthly limit
Each plan has a monthly limit for payments and transfers. See How do I make a payment or transfer in Emma? for the limit on your plan.
You're using the web app
Payments and transfers can only be made in the Emma mobile app.
Updated on: 28/10/2026
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