I don't recognise a transaction
If you see a transaction in your Emma app that you don't recognise, it's important to remember that Emma aggregates your transactions directly from your linked bank accounts. Emma doesn't create transactions itself; we only display information provided by your bank.
If you're unsure about a transaction:
Check the original bank account directly through your online banking or banking app.
Contact your bank directly if you suspect unauthorized activity or fraudulent charges.
Emma provides a unified view of your finances, but for transaction disputes or detailed inquiries about individual transactions, your bank or card provider is the best point of contact.
If you're unsure about a transaction:
Check the original bank account directly through your online banking or banking app.
Contact your bank directly if you suspect unauthorized activity or fraudulent charges.
Emma provides a unified view of your finances, but for transaction disputes or detailed inquiries about individual transactions, your bank or card provider is the best point of contact.
Updated on: 20/03/2025
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