On iPhone:

If you've subscribed to Emma Pro using your Apple ID, refunds are handled by Apple, not Emma. To request a refund from Apple, please go here or follow the steps below:

Go to reportaproblem.apple.com
Sign in with your Apple ID and password.
If you see the 'Report' or 'Report a Problem' button next to the item that you want to request a refund for, click it.
Follow the instructions on the page to choose the reason why you want a refund and submit your request.

If you're having trouble with the steps above, reach out directly to Apple Support here.

On Android:

If you've subscribed to Emma Pro using your Google Play Store account, request a refund from the Google Play Store by following these steps.
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