When you transfer money between two accounts that you have linked in Emma, this generates two new transactions: a negative and a positive ones. These indicate the money that is leaving one account and the funds arriving to the other.

Emma's technology is able to detect if you are transferring money between your accounts only if they are all connected in Emma.

If the detection is successful, both payments are categorised as 'Excluded' so that transfers are not double-counted in your analytics.

If one of the two accounts is not connected in Emma, the transfer will not be automatically excluded and you might see a situation where both transactions are counting towards your spending and income. Further, there may be cases where the transfers don’t get recognised, even if both accounts are linked, and are not automatically excluded.

How do I fix this?

If Emma's technology has not been able to detect your internal transfers, you can manually mark them as Excluded by following this guide.

Emma will learn from your changes over time and automatically apply them going forward.

Updated on: 24/07/2024