• Why do I need to connect a bank account to Emma?

  Emma helps you with your finances by connecting directly to your bank account. It is not possible to use Emma without connecting to at least one account. Without connecting to your bank account, you'd need to do things manually which is something we wanted to avoid when we built Emma! By connecting your accounts, we can automatically import new transactions and account balances keeping your budget up-to-date. Connecting your bank account in Emma does not give us the ability to charge thatSome readers

• How do I track my Net Worth?

  In Emma, you can track a range of accounts or assets to get an overview of your total Net Worth. Adding to your Net Worth To add accounts or assets to your Net Worth, please follow these steps: Go to the Feed tab and tap on Net Worth Tap Add account or the add option under each account/asset type Select Offline account if you are unable to connect the type of account/asset in Emma Select the type of accountSome readers

• What is a bank login?

  When you add a bank account or institution in Emma a connection is created called a bank login. The number of bank logins you can have will depend on your subscription tier: Free - 2 Plus - 4 Pro - Unlimited Ultimate - Unlimited Each bank login could contain multiple accounts from the bank, for example, your checking account, savings account and credit card account, but this is still considered as one bank login. To see all your bank logins in Emma, please follow these steps: TapSome readers

• What should I add to my Net Worth?

  In Emma, you can track a range of accounts or assets to get an overview of your total Net Worth. If the accounts aren't able to be linked via Open Banking, like a savings account or a mortgage, you can add the account as an Offline Account Assets you can add: Checking accounts Savings accounts/ Investment accounts Pensions / 401k Real estate VehiclesFew readers

• What is an on-demand sync?

  Emma will regularly sync your bank accounts throughout the day, but you can sync your accounts on-demand if you want to update the information shown in Emma sooner. To perform an on-demand sync of your accounts, there are two ways to do this: Pull the page down on the Feed tab to sync your accounts, or Tap on the Sync Button below your account balances 🔄 If you sync your account and you're still missing some of your data, follow theseFew readers

• I can see the wrong country's banks (UK/US/Canada)

  Emma is currently available in the UK, US, and Canada. This means you can connect to banks from all three of these countries 🌎 You might find that, when you first download Emma, you see banks for the wrong country. This usually happens if you have a VPN or ad blocker installed on your phone (or you're away from home ✈️). Please get in touch via chat to let our team know what country's banks you need to see, and we'll get that sorted for you!Few readers

• Exclude Categories

  What is Category Exclusion? This new feature allows you to exclude an entire category (like "Transfers," "Investments," or "Savings") from your budgeting and analytical tools. Previously, you had to manually exclude transactions one by one. Now, by excluding the whole category, you can ensure that large groups of transactions that aren't true spending are automatically removed from your budget calculations, giving you a much clearer picture of your actual monthly expenditure. Why wFew readers

• Rename an account

  If you would like to rename an account, please follow the instructions below: Go to Feed tab Locate and select the account you'd like to rename in either Current or Savings sections at the top of the Feed tab Select the three dots in the top right-hand corner of the Account screen Click on Rename Enter new account name and press Save If you are having problems renaming your account, feel free to contact us via our live chat and a member of the team wiFew readers

• Can I link both UK and US banks?

  Yes you can! Our support team will need to switch your app over to the different country to add the bank accounts, then switch you back again. Please reach out to us via chat and the team will get this sorted for you 🇬🇧🇺🇸Few readers

• Why are bank logins limited in Emma?

  In order to maintain a single bank login, it costs us around $0.30 per month. This fee is fixed for each individual bank login you want to add. For this reason, in order to maintain a free version of Emma, we have reduced the number of bank logins you can link for free. The current tiers are: Basic - 2 Plus - 4 Pro - Unlimited Ultimate - Unlimited Please note at Emma, we take your privacy very seriously and will never share your data with third parties to make money. Instead, we builFew readers

• $15/$30/$50 / CAD$15/CAD$30/CAD$50 Referral Program Terms & Conditions

  You and the person you have referred must be residents in US or Canada For your referral to be valid and to show on your account, the following conditions must be met a. Your referral must have downloaded Emma using your unique Emma referral link on cell phone b. Your referral must have connected a checking account or credit card (Pay Pal or other digital wallets are not valid) c. Your referral must have subscribed annually to Emma Pro or Emma Ultimate and had Pro or Ultimate for longFew readers

• Why do I need to select bank logins?

  Please see below for the number of bank logins per plan: Basic - 2 Plus - 4 Pro - Unlimited Ultimate - Unlimited If the number of bank logins you have connected in Emma doesn't reflect your plan allowance, you will be asked to select the ones you want to keep syncing. The ones you don't select will move into an "inactive" state and won't sync or show any data in Emma. If you want to revert these changes later on, just upgrade to Emma Pro or Ultimate, which have unlimited allowances oFew readers

• Does Emma update my bank accounts in real time?

  Emma does not reflect your bank account in real-time and transactions will not appear immediately in Emma. Our system limits us to a maximum of 4 automatic syncs to maintain the system's stability. Emma is designed to work alongside your banks as a financial tool to help you with budgeting and money management. It is not intended to sync in real-time and is instead best utilised to check your accounts at regular intervals. Your account will be synced on a regular basis and the frequency depenFew readers