If your account is still not refreshing after you've followed these steps, you can get to the bottom of the issue by following the steps below πŸ”¨

UK πŸ‡¬πŸ‡§

First, check your Feed tab for any error messages, since they may offer helpful tips.

If you're not seeing any error messages at all, try the following steps:

On your Feed tab, select the plus icon below Net Worth
Find the bank that is not updating and select Get me back to 90 days
You'll be redirected to your bank app to renew the 90 day access to your bank data

Note: When you're redirected to your bank, make sure you select all the accounts you want to see in Emma, not just the ones that aren't syncing.

USA & Canada πŸ‡ΊπŸ‡ΈπŸ‡¨πŸ‡¦

First, check your Feed tab for any error messages.

If you are not seeing any error messages, reach out to us via chat by going to the Feed tab > Select your profile picture > Select Help > Select Chat with a human.
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