Articles on: Accounts

Bank account transaction data not refreshing or syncing

If your accounts still aren't updating after you've tried an on-demand sync, the bank connection usually needs to be renewed.

Check your Feed first

If a bank connection needs attention, you'll see an Action required card on your Feed (main dashboard). Tap it and follow the on-screen prompts to renew the connection.

How do I renew a bank connection?

If there's no card on your Feed, you can renew the connection yourself:

Go to the Feed (main dashboard).
Select your profile in the top left corner.
Tap the settings icon (cog wheel) in the top right corner.
Tap Account.
Tap Bank connections.
Select the bank that isn't updating and tap Renew connection.
Follow the prompts to renew access with your bank.

When you renew, select all the accounts you want to see in Emma, not just the ones that aren't updating. If you miss an account, the app will ask you to either renew again or mark that account as closed.

What if my accounts still aren't updating?

If you can't see Renew connection, or your accounts still aren't updating after renewing, contact our support team via in-app chat.

Updated on: 27/10/2026

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