Switch from App Store / Google Play to direct billing

if you have received some Emma credits for referring a friend to Emma, you will need to have a subscription direct with us to apply them! Please follow the instructions below to move from an App Store / Google Play subscription to using your Emma credits directly with us.

Part 1: Cancel your billing with Apple/ Google

Open the Apple Settings app
Tap your name
Tap Subscriptions
Select your Emma subscription
Tap Cancel Subscription - you may need to scroll down to find the Cancel Subscription button

Open the Google Play app
Tap your icon at the top right
Tap Payments and Subscriptions
Tap Subscriptions
Select your Emma subscription
Tap Cancel subscription and follow the instructions

Part 2: Start your direct billing

*You will not be able to start a subscription direct with us until your subscription through Apple or Google has ended.

Open the Emma App
Go to the Feed (main dashboard) in the Emma app
Select your profile in the top left
Tap on your plan tile on the left (e.g. "Emma Free")
Tap on Manage
Tap on Upgrade

If you are having any issues with this, feel free to contact us via chat and a member of the team will be happy to help you out 👋

Updated on: 04/11/2024