Where is my refund?
If you have followed the steps on our refund page , your refund will be on it's way back to you!
If our support team have confirmed that a refund has been requested, this will also be on its way back to you.
Refunds can take up to 10 working days to get to you.
Sometimes, if your payment has not completed when you request a refund, it will be reversed rather than refunded. This means that, instead of having two transactions on your bank account (one positive and one negative), you won't see the initial transaction at all.
Please double check that you can see the initial transaction on your bank if you think you haven't received your refund within 10 working days - it may have been reversed instead!
If you have any questions on a subscription payment or refund, please get in touch with us via chat 🐻
If our support team have confirmed that a refund has been requested, this will also be on its way back to you.
Refunds can take up to 10 working days to get to you.
Sometimes, if your payment has not completed when you request a refund, it will be reversed rather than refunded. This means that, instead of having two transactions on your bank account (one positive and one negative), you won't see the initial transaction at all.
Please double check that you can see the initial transaction on your bank if you think you haven't received your refund within 10 working days - it may have been reversed instead!
If you have any questions on a subscription payment or refund, please get in touch with us via chat 🐻
Updated on: 22/11/2024
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