Why are my rent payments showing as Ineligible?

You will need 6 months of rent payments before we can start reporting to the credit referencing agencies. If you have less than 6 detected rent payments, your rent payment will show as ineligible. 

We will also not report any past rent payments to credit referencing agencies and these will show as ineligible. Only rent payments made after you set up the rent reporting feature will be reported to the credit reference agencies.

Updated on: 20/02/2026