Why is my subscription payment failing?
A subscription payment can fail for several reasons, and it's important to quickly identify and resolve the issue to continue enjoying your services without interruption. Here are the most common reasons your subscription payment might be failing:
Your payment could fail if your account doesn't have enough money. Make sure to check your account balance and add funds if necessary.
If your card details have changed or your card has expired, payments will not go through. Verify and update your card information in the Emma app or through your banking app.
Some banks or card providers block certain subscription payments, especially international or recurring charges. Contact your bank to ensure your subscription payments are allowed.
Some accounts have transaction limits or daily spending limits. If your subscription pushes you over this limit, the payment may fail. You can either adjust these limits with your bank or use an alternative payment method.
Occasionally, banks experience temporary outages or issues processing payments. Check your bank's status online or reach out to their support to confirm whether they're experiencing technical difficulties.
Banks often perform random security checks, which can temporarily block payments they deem suspicious. If you think this might be the case, contact your bank directly to verify and authorize the payment.
Check your bank balance and ensure you have sufficient funds.
Update your payment details in the Emma app if they've changed or expired.
Contact your bank to authorize recurring or international payments if blocked.
Consider using a different payment method or adjusting account limits with your bank.
If you've tried these steps and your payment still fails, please reach out to our support team through the Emma app—we're here to help!
1. Insufficient Funds
Your payment could fail if your account doesn't have enough money. Make sure to check your account balance and add funds if necessary.
2. Expired or Incorrect Card Information
If your card details have changed or your card has expired, payments will not go through. Verify and update your card information in the Emma app or through your banking app.
3. Payment Method Restrictions
Some banks or card providers block certain subscription payments, especially international or recurring charges. Contact your bank to ensure your subscription payments are allowed.
4. Account or Card Limit Reached
Some accounts have transaction limits or daily spending limits. If your subscription pushes you over this limit, the payment may fail. You can either adjust these limits with your bank or use an alternative payment method.
5. Temporary Bank Issues
Occasionally, banks experience temporary outages or issues processing payments. Check your bank's status online or reach out to their support to confirm whether they're experiencing technical difficulties.
6. Security Checks by Your Bank
Banks often perform random security checks, which can temporarily block payments they deem suspicious. If you think this might be the case, contact your bank directly to verify and authorize the payment.
How to Fix Your Failed Subscription Payment:
Check your bank balance and ensure you have sufficient funds.
Update your payment details in the Emma app if they've changed or expired.
Contact your bank to authorize recurring or international payments if blocked.
Consider using a different payment method or adjusting account limits with your bank.
If you've tried these steps and your payment still fails, please reach out to our support team through the Emma app—we're here to help!
Updated on: 21/03/2025
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