My account balance is wrong
Your account balance not looking right? Follow the steps below to solve it 👇
This is an Emma Pro and Ultimate feature 🐻
If you're in the UK, the first step is to manually sync all your accounts.
Do this by selecting the refresh icon 🔄 under your Current, Savings and Net Worth figures at the top of Feed tab
If you're in the US & Canada, your accounts will sync automatically in the background, so you can skip this step!
If you try manually syncing your accounts or Emma's automatic sync is not updating the balance, there may be something wrong with the connection to your bank.
Please check your Feed to check if you can see any connection error messages.
If Emma isn't showing you an error message saying something is wrong, reach out to us and we will be happy to assist!
You can locate chat by going to the Feed tab > Select your profile picture > Select Help > Select Chat with a human.
The balance you see in Emma should be your account's available balance. The available balance is your current balance (in the US it can also be called the posted balance) minus any pending transactions.
Most banks will show you two balances for your account on their website/app - the available balance and the current balance. Often, the available balance will be displayed smaller or hidden while the current balance will be the large balance you see immediately 🏦
If your accounts are syncing but they're not showing the correct balance, check your if your account's available balance on your bank's website/app matches the one you see in the Emma App.
If the available balance on your bank's website/app doesn't match and you've tried all of the steps above, reach out to us via chat! Our friendly support team will be happy to give you a hand to solve this.
1. Manually sync your accounts
This is an Emma Pro and Ultimate feature 🐻
If you're in the UK, the first step is to manually sync all your accounts.
Do this by selecting the refresh icon 🔄 under your Current, Savings and Net Worth figures at the top of Feed tab
If you're in the US & Canada, your accounts will sync automatically in the background, so you can skip this step!
2. Check your accounts are still syncing
If you try manually syncing your accounts or Emma's automatic sync is not updating the balance, there may be something wrong with the connection to your bank.
Please check your Feed to check if you can see any connection error messages.
If Emma isn't showing you an error message saying something is wrong, reach out to us and we will be happy to assist!
You can locate chat by going to the Feed tab > Select your profile picture > Select Help > Select Chat with a human.
3. Check the available balance with your bank
The balance you see in Emma should be your account's available balance. The available balance is your current balance (in the US it can also be called the posted balance) minus any pending transactions.
Most banks will show you two balances for your account on their website/app - the available balance and the current balance. Often, the available balance will be displayed smaller or hidden while the current balance will be the large balance you see immediately 🏦
If your accounts are syncing but they're not showing the correct balance, check your if your account's available balance on your bank's website/app matches the one you see in the Emma App.
My balance is still wrong!
If the available balance on your bank's website/app doesn't match and you've tried all of the steps above, reach out to us via chat! Our friendly support team will be happy to give you a hand to solve this.
Updated on: 04/05/2023
Thank you!