If you are trying to connect to your Barclays, HSBC or Nationwide account please check the articles below first.

How do I connect my Barclays account to Emma?

How do I connect my HSBC account?

How do I connect my Nationwide account

What about other banks?

If you are having issues with a different bank, the best way to check if everything is working correctly is to try to login via your online banking (via your bank's website, not the mobile app). After you have logged in to your online banking successfully, try again to login to Emma.

Do not make multiple attempts in a row, otherwise, your bank might block the account temporarily (if you are using the wrong credentials). If you see that after two attempts, nothing works, check your online banking first.

I can login to my online banking, but still can't connect my bank to Emma

If you have tried the above and are still unable to connect your bank to Emma, feel free to send us a message. We have a live support chat and are happy to help you out if you get stuck! 🐻
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