If you are having issues connecting to your bank, the best way to check if everything is working correctly is to try to login via your online banking (via your bank's website, not the mobile app). After you have logged in to your online banking successfully, try again to login to Emma.

Do not make multiple attempts in a row, otherwise, your bank might block the account temporarily. If you see that after two attempts, nothing works, check your online banking first.

I can login to my online banking, but still can't connect my bank to Emma

If you have tried the above and are still unable to connect your bank to Emma, feel free to send us a message. We have a live support chat and are happy to help you out if you get stuck! 🐻
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