Why has my autosave failed?

Autosaves are calculated each Sunday and are requested from your nominated bank account on Monday.

Your autosave might not be collected if your predicted account balance was below our minimum threshold for a collection.

Your autosave can also fail if your bank declines the payment, for example if it will take you into your overdraft or over your arranged overdraft limit.

The information on your autosave is on the Save tab in the Emma app

1. Open the Emma App
2. Navigate to the Save tab
3. Tap Autosave - you'll see the current status at the top
4. Tap See all to the right of Activity
5. Here you can view the current and past autosaves, and which ones have failed or been skipped

If you have any other questions on this, please feel free to reach out to us on chat for help!

Updated on: 19/02/2025