Why is my deposit getting rejected?
If your deposits are getting rejected, it's usually because our payment provider can't match the name on your bank account to the name registered on your Emma account.
This issue commonly occurs with:
Joint accounts
Business accounts
Some personal accounts
To resolve this issue, we recommend trying to make the deposit from a different personal account that clearly matches your name registered with Emma.
Please don't try again from the same account; if the we have rejected and notified you, the payment won't go through if you try again.
If you continue experiencing problems after trying a different account, please contact our support team directly, and we'll be happy to help further.
This issue commonly occurs with:
Joint accounts
Business accounts
Some personal accounts
To resolve this issue, we recommend trying to make the deposit from a different personal account that clearly matches your name registered with Emma.
Please don't try again from the same account; if the we have rejected and notified you, the payment won't go through if you try again.
If you continue experiencing problems after trying a different account, please contact our support team directly, and we'll be happy to help further.
Updated on: 19/03/2025
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