Why can't I find Emma on the FSCS register?

Emma Pots and the Cash ISA are only available to UK-based customers.

Your Pot and Cash ISA deposits aren't held by Emma, so you won't find 'Emma Technologies' listed as 'Protected' on the Financial Services Compensation Scheme (FSCS) register. Your deposits are held with our partner banks, and it's those banks that are listed as 'Protected' on the FSCS register.

Who provides Emma Pots and the Cash ISA?

Easy Access Pots and the Cash ISA are provided by Bondsmith, which places your money with partner banks.
45 Day Notice Pots are provided by Santander International, through Bondsmith.

Three parties work together to provide your Pots:

Emma provides the function in the app to make deposits, under our Pots Terms.
The trustee makes the deposit on your behalf and operates the accounts your deposits are held in.
The bank holds the deposit and pays the interest.

You don't have a contractual relationship with the bank. You do have a contractual relationship with the trustee under the Trustee Terms & Conditions and the trust deed.

The bank and the trustee are shown to you in the app. The Trustee Terms & Conditions, Pots Terms and FSCS Deposit Information are shown in the Save tab. You can ask for a copy of the trust deed through chat in the Emma app.

How is my money held?

Money you put in a Pot or the Cash ISA is deposited with a bank on your behalf, in a segregated trust account. The trust account is operated by a trustee on your behalf, in line with the instructions you give in the Emma app.

The trustee holds your money for a short time in their "hub account" after we send it to them and before they send it to the bank. The hub account is also a segregated trust account, as set out in the Trustee Terms.

How much FSCS protection do I get?

If you're eligible and a bank holding your deposit fails, the FSCS may protect your eligible deposits:

Easy Access Pots and the Cash ISA: up to £360,000 in total, because your money may be spread across more than one bank.
45 Day Notice Pots: up to £120,000 per eligible person, per authorised bank.

FSCS limits apply per person, per authorised bank, across all your deposits with that bank, including any you hold outside Emma. If a bank failed, the trustee would administer your claim under the FSCS rules.

For more detail, see How FSCS protection works on Emma Interest Pots.

FSCS limits and eligibility can change. See fscs.org.uk for the latest.

Updated on: 27/10/2026

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